Shift Quality Associate at Food Concepts Plc

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

The journey began with our pioneering of the food court concept in Nigeria – a new and exciting offering for the local market. At the same time, we also imported well-developed QSR (Quick Service Restaurant) brands from South Africa. Since this time we have concentrated on developing our own brands, which already occupy prime market positions. Chicken Republic, as our flagship brand, is a classic success story.

Since launching in 2004, Chicken Republic has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

Our multifaceted business also comprises an Operational Division, Central Kitchen Unit and Supply Chain Division.Job Purpose

The Associate will be directly responsible for strict compliance with quality standards by ensuring conformity to standard operating procedures, GHP and cGMP and assessing in-process production and ensuring non-conforming products are not dispatch for sales or consumption.

Core Responsibilities and Key Result Areas

Ensure strict adherence to statutory and regulatory requirements at the production area.
Oversee Shift continuity and ensure non-conforming products are not released for sales or consumption.
Ensure adherence to all the safety and environmental regulations within and around the production area.
Ensure discipline in compliance with safety requirements, for example: wearing uniform, wearing of badges, use of proper tools, and ensuring that all safety requirements are met.
Ensure effective co-ordination with all the sections within the department, for effective service to other departments/divisions/units
Ensure good housekeeping and cleanliness in the area of control at all times
Ensure calibration of all the measuring and weighing equipment under direct control of the supply chain division are carried out regularly
Ensure strict compliance with stock management processes (FIFO and FEFO).
To review the required reports for example: daily, weekly, monthly or any periodic reports from subordinate and submit to the superior.
Always ensure strict conformity to cGMP and GHP
Develop a measurable standard for assigned materials and processes
Ensure conformity of all raw materials and packaging materials to specification before usage at the production shop floor
Ensure strict compliance to FC process standards, such as Operations Alert, SIC (Short Interval Control), and carry out on the spot checks on processes and materials before clearance for use/dispatch
Approve all finished products after confirming specifications and conducting required tests
Report any non-conformity beyond his competence to the superior without assumption
Ensure effective coordination and discipline in the section within the department under supervision by enforcing the use of required PPE
Ensure strict compliance with FC process standards, such as Operation Alert, SIC (Short Interval Control), and carry out on the spot checks on processes and materials before clearance for dispatch
Verify proper record keeping of all monitoring documents such as SIC and temperature/humidity monitoring charts 
Write daily required reports, for example, daily, weekly, monthly or any periodic reports and submit to the appropriate authority and maintain all operations and assigned technical documents.
Whenever required, he/she will cater for regulatory activities with the government agencies
Ensure strict adherence to statutory and regulatory requirements
Ensure strict adherence to the requirements of the ISO 22000, 9001, 14001 and 45000 as well as other company adopted quality/operation management system
To cater for regulatory activities with the government agencies.
The staff is duty bound to maintain confidentiality of all technical information or documentation at his disposal.

Key Performance Indicators

Efficiency Indicator – Increased Productivity and reduced waste
Impact Indicator – Rate of Customer satisfaction and loyalty
Effectiveness Indicator – Rate of Quality and Value delivered to customers
Customer service Indicator – Reduced Customer complaints
Safety Indicator – Quality/Safety.

Job Specifications
Educational Requirements:

A minimum of a Bachelor’s degree in Natural/Physical science or Manufacturing management is required.

Professional Requirements:

Possession of any relevant certification such as Six Sigma, Quality Engineer or Quality Auditor is essential

Experience Requirements:

Minimum of 3 – 4 years’ experience in similar role.

Knowledge Requirements:

Knowledge of food operations
Knowledge of current Good Hygiene practice
Knowledge of relevant regulatory standards and requirements
Knowledge of Quality Assurance policies and procedures and Safety – Food, Fire, Occupational Health and Environment
Knowledge of tools, methods and concepts of quality assurance
Knowledge of data analysis tools and statistical analysis

Decision Expectations

Executes and oversees inspection and testing of incoming and out-going product to confirm quality conformance to specifications and quality deliverables
Hold any non-conforming product or process, in consultation with the line Manager, and in the absence of the line manager, his/her decision shall remain substantive

Working Conditions:

Jobholder typically works 40 hours per week, Monday to Friday, although this role may involve working overtime and weekends.
The role requires precision and attention to detail, as it involves assessing and managing risks.