Services Head at CITIBANK

Citi has been doing business in Nigeria since 1984. The bank formerly operated under the name Nigeria International Bank Limited, but was renamed to Citibank Nigeria Limited (Citi Nigeria) in 2008 to fully align with Citi’s global brand and identity.

The bank has a strategic business focus in Nigeria specializing mainly in Corporate Banking and servicing mostly corporate clients. Citi Nigeria offers a broad range of services, including global transaction services, sales and trading, corporate finance and investment banking services to corporate and commercial customers, financial institutions (including other banks) and public sector organizations.

Within the industry, Citi is known for its innovation as it has successfully leveraged its global network and extensive knowledge base to offer its Nigerian clients innovative products and services.

Businesses

The bank offers a broad range of services, including transaction services, sales and trading, corporate finance and investment banking services to corporate and commercial customers, financial institutions (including other banks) and public sector organizations.

In August 2008, Citi launched its Direct Custody and Clearing Services in Nigeria, the 53rd market on its proprietary network – the largest in the world. The DCC business will facilitate business transactions for clients and investors looking to do business in Nigeria.

With 12 branches across the country, Citi Nigeria continues to develop innovative products and services for its customers in and around strategic locations.

Sustainability

At Citi Nigeria, we are committed to the needs of the communities in which we operate. By driving sustainability through corporate citizenship, we have developed an Environmental and Social Risk Management (ESRM) Policy, which includes categorization requirements, environmental due diligence, elevated review and approval requirements for the following transaction types:

corporate and government loans
project finance
equity transactions
acquisition finance
letters of credit
bid and performance bonds
project finance advisory mandates
In 2003, Citi was pivotal to the development of the global Equator principles. These standards serve as a voluntary set of guidelines for managing environmental and social risk issues. They are utilized for the funding of development programs such as project financing and advisory with capital costs of over US$10 million.

It is important to state that these principles have been vetted by the World Bank and the International Finance Corporation (IFC). Similarly, Citi has implemented guidelines to manage risks in corporate loans, debt securities and underwritings greater than US$50 million where use of proceeds is known.

Corporate Social Responsibility

Citi Nigeria is very active in community activities in Nigeria. As part of the Citigroup family, the bank, through its global charitable arm, Citi Foundation, supports various non-government organizations (NGOs) in Nigeria.

The Citi Foundation is committed to enhancing economic opportunities for underserved individuals and families in the communities where we work throughout the world. Globally, the Citi Foundation is focusing its giving on microfinance and micro entrepreneurship, which helps individuals become economically self-sufficient; small and growing businesses leading to economic expansion and job creation; education, which prepares young people for personal and professional success; financial education, which helps individuals make informed financial decisions; and the environment with a focus on sustainable enterprises that generate jobs and stimulate economic growth while preserving the environment.

In 2013, continuing Citi’s long-standing tradition of supporting local communities in which we do business, Citibank Nigeria Limited’s Board of Directors approved charitable donations of over $95,000 to more than 30 charitable organizations across Nigeria.

In 2012, Citi Nigeria and Citi Foundation disbursed grants of more than $320,000 (USD) to Nigerian NGOs to support programs such as micro entrepreneurship, financial education, and youth education. The recipients of the grants include Junior Achievement Nigeria, LEAP Africa, Fate Foundation, Hope Worldwide Nigeria and Growing Businesses Foundation.

In 2011, in line with the strategic initiatives of the Central Bank of Nigeria and the economic development goals of the Federal Government, Citi launched the Citi Microenterprise Development for Rural Farmers Initiative (CMDRFI). The program began with a pilot in Gabasawa LGA, Kano where over 100 farmers were selected and participated in financial literacy programs after which they were provided low interest loans to support and grow their farming businesses.

Annually, the bank holds its Global Community Day activities. All staff of the bank (globally) are encouraged to volunteer and do community work on the day. More than 500 people participated in last year’s global community day activities in Lagos, Abuja and Port-Harcourt.

Local Branch Expansion

Citibank Nigeria has 12 direct branches and more than 1,500 partner bank locations strategically situated across the country, enabling proximity to our clients, and allowing us to be responsive to their needs. Also, through Citi’s innovative electronic banking platform, CitiDirect®, our clients are able to transact business with us at any time of the day, even from the comfort of their offices.Job Overview

This role is responsible for leading Services strategy, execution, and market share growth within Nigeria and Ghana, collaborating closely with local Banking and Markets Business Heads and CCOs. The role focus will be cultivating robust relationships with clients, partners, regulators, and key stakeholders, ensuring the full power of our Services offering reaches covered geography. The Services Head will also champion innovation for enhanced client experience and operational efficiency, uphold rigorous risk and control standards, and build, mentor, and lead high-performing team.

The role directly reports to the Sub-Saharan Africa Head of Services and is a member of the SSA Services Executive Committee

Key Responsibilities

Market Growth- Work across product peers to drive business growth and expand market share in Nigeria & Ghana, executing global strategy
Client Focus- Foster and maintain strong relationships with key clients, partners and stakeholders in Nigeria & Ghana. Relay and influence meeting the needs of the Client with global product peers
Financial Performance- Drive client revenue growth, manage profitability, manage KPIs and track performance of the Nigeria & Ghana business. Hold partners and functions accountable for enabling Services performance.
Governance, Risk & Control- Manage risk and control standards and foster a culture of compliance across the organization. Ensure the business operates within the appropriate legal entity governance framework for Nigeria & Ghana Services business. Ensure local oversight of associated risk management, regulatory and control considerations. Work closely with second and third line partners (Legal, Compliance, Market and Credit Risk, Audit, Finance) to ensure strong engagement with Services, and partner with them to ensure appropriate governance and control infrastructure
Talent Development- Lead, mentor and develop a high-performing team, fostering a collaborative and results-oriented work environment. Promote an inclusive and ethical culture, and oversee team development plans
Innovation- Champion a culture of innovation, driving digitization and the adoption of cutting-edge technologies to enhance client experience and operational efficiency
Business Strategy- Formulate and execute a strategy for Nigeria and Ghana in light of evolving market needs, including branch strategy, people strategy, product roadmap, future technology and platform needs for the countries
Industry and Market Knowledge- Stay abreast of industry trends, regulatory changes and the competitive landscape to identify opportunities, influence global products to adapt and mitigate potential risks
Market and Regulatory Advocacy-  Formulate the strategy around and lead external engagement with appropriate regulatory bodies. Drive Citi’s agenda and desired outcomes

Development Value

Comprehensive Business Management Experience with oversight of a large breadth of businesses and managing across a matrixed organization
Deep insights into all aspects of Services businesses

Knowledge and Experience

Extensive experience in financial services, with a proven track record of success in leading and growing a large businessDeep understanding of Services’ core product areas: Payments, Liquidity Management, Trade and Working Capital, Investor Services, and Issuer Services
Exposure and track record in both CCPS (Corporate Commercial and Public Sector)  and FI (Financial Institutions) segments
Strong track record in developing and nurturing client and vendor relationships
Knowledge of Nigeria and Ghana regulatory landscape

Qualifications:

Min. 1st Degree or equivalent in any discipline plus a relevant higher degree or professional qualification
Candidates must also have a minimum of 15 years postgraduation experience, out of which at least 12 must have been in the banking industry and at least 2 as VP/Deputy General Manager
Evidence of experience in at least three (3) major areas of banking operations