Service Delivery Manager at Vatebra Limited
Vatebra is a leading ICT company in Africa with competency in the delivery of cutting-edge Software Solutions in the Private and Public Sector in Africa.
The company was established in 2003 as Fleet Technologies Limited in order to bridge the gap in the provision of competent and dependable Software Solutions.
On the 7th of April, 2016, the company rebranded and changed her name from Fleet Technologies Limited to Vatebra.
The rebranding was borne out of the need to position for innovations Beyond Now. It also aimed at positioning as the backbone of the African economy.
The change is to reflect our agreed vision and mission statementResponsibilities
Coordinate the day-to-day management of project activities, timelines, and resources.
Maintain project schedules, track progress, and update stakeholders on project milestones.
Act as a liaison between team members, clients, and other stakeholders to ensure smooth project execution.
Prepare and maintain project-related documentation, including status reports, meeting notes, and action item lists.
Identify and monitor project risks and issues, escalating them to senior team members when necessary.
Work closely with cross-functional teams to ensure all project tasks are completed on time and meet quality standards.
Work with customer support to ensure customers are delighted with post implementation activities on all projects executed.
Build and maintain strong client relationships to ensure customer satisfaction and retention.
Qualifications
Candidates should possess a B.Sc. Degree in Information Technology, Management
Service Management
Client relationship Management
Project Management
Team leadership, conflict resolution, effective communication, incident managemen
