Senior Revenue Operations Analyst

Company Description

Redzone helps manufacturers make more products for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology, -not the people. At Redzone, we are all about the people, what we call “the connected worker.” We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world-class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision-making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.

With over 1000 customers, 1400 plants and 325,000 users, Redzone is changing the way people work – one plant at a time.

This role is fully remote but must be based in Mexico. Full work authorization is already in effect. No Visa sponsorship is available.

Job Description

We are seeking a highly analytical, strategic, and collaborative Revenue Operations professional to join our growing team. In this pivotal role, you will play a crucial part in optimizing our revenue-generating processes, utilizing data for informed decision-making, and ensuring seamless alignment across our marketing, sales, and customer success teams. You will play a key part in driving efficiency, scalability, and ultimately, accelerated revenue growth.

Strategic Alignment & Process Optimization:

• Collaborate with Marketing, Sales, and Customer Success leadership to define, document, and optimize end-to-end revenue processes (e.g., lead-to-cash, customer onboarding, renewal).
• Identify bottlenecks, inefficiencies, and areas for improvement within the revenue funnel, recommending and implementing solutions.
• Develop and maintain clear process documentation, playbooks, and best practices.
• Contribute to the development and execution of strategic initiatives aimed at improving revenue generation and operational efficiency.
• Identifies and designs ways to streamline administrative tasks

Data Management & Analytics:

• Oversee the integrity and accuracy of data within CRM (e.g., Salesforce, HubSpot), Marketing Automation (e.g., Marketo, Pardot), and other sales/marketing tools.
• Develop, maintain, and enhance dashboards and reports to provide real-time visibility into key performance indicators (KPIs) across the customer lifecycle (e.g., pipeline health, conversion rates, customer acquisition cost, churn).
• Conduct in-depth data analysis to identify trends, opportunities, and risks, providing actionable insights to leadership and cross-functional teams.
• Assist in revenue forecasting and modeling, contributing to accurate projections and resource allocation.

Technology & Systems Management:

• Manage, configure, and optimize our revenue technology stack, including CRM, Marketing Automation, Sales Enablement, and other relevant platforms.
• Ensure seamless integration and data flow between various systems.
• Evaluate new technologies and tools to enhance efficiency and capabilities.
• Provide training and support to end-users on system functionalities and best practices.

Cross-Functional Collaboration & Enablement:

• Foster strong relationships and facilitate communication between Marketing, Sales, and Customer Success teams to ensure consistent messaging and aligned goals.
• Support sales enablement initiatives by providing data-driven insights, optimizing sales tools, and contributing to training materials.
• Collaborate with Finance on revenue recognition, reporting, and budgeting processes.
• Act as a trusted advisor to revenue-generating teams, providing insights and recommendations to improve performance.

Qualifications

• 5 years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a similar analytical role, preferably in a SaaS or B2B environment.

• Deep Fundamental Understanding of Salesforce (Critical):

• You possess more than just administrative skills; you have a strong grasp of the Salesforce data model and architecture (Standard vs. Custom Objects, Master-Detail relationships, Lookups).

• Proven ability to build and troubleshoot complex automation (specifically Salesforce Flows), Validation Rules, and permissions (Profiles, Roles, Sharing Rules).

• Strong Analytical and Problem-Solving Skills: Proven ability to analyze complex data sets, identify trends, draw meaningful conclusions, and translate insights into actionable recommendations.

Technical Proficiency:

• Expertise in CRM platforms (e.g., Salesforce, HubSpot), including administration, configuration, and reporting.
• Experience with marketing automation platforms (e.g., Marketo, Pardot, HubSpot Marketing Hub).
• Proficiency in data visualization tools (e.g., Tableau, Power BI, Google Data Studio).
• Strong Excel skills for data manipulation and analysis.
• [Optional, but a plus]: Familiarity with SQL, Python, or other scripting languages for data extraction and analysis.
• Process Optimization Mindset: Demonstrated ability to identify inefficiencies, map processes, and implement improvements.
• Excellent Communication & Collaboration Skills: Ability to effectively communicate complex technical concepts and data insights to diverse audiences (technical and non-technical) and build consensus across departments.
• Project Management Skills: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Strategic Thinking: Ability to connect tactical execution to broader business objectives and contribute to strategic planning.
• Attention to Detail: Meticulous approach to data integrity, reporting, and process execution.
• Adaptability & Continuous Learning: Eagerness to stay updated on industry trends, best practices, and new technologies in the RevOps space.

[Optional – Nice to Have Skills/Qualifications:]

• Experience with specific sales enablement tools (e.g., Gong, Salesloft, Outreach).
• Knowledge of revenue recognition principles (e.g., ASC 606).
• Experience with financial planning and analysis (FP&A).

Additional Information

Your health and well-being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.

• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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