Security Control Room Operator at DAG Industries Nigeria Limited

DAG Nigeria Industries Limited, registered with corporate affairs Nigeria in 2004 and the Company started regular operations effective 21st May 2005. The initial operations were from No 3 Billings Way, Ikeja, Lagos. The first auspicious product sale was Bajaj Boxer S on Nov 21st 2005.

The parent company, DAG, was established in 2003, in U.A.E., has been associated with M/s. Bajaj Auto Ltd., since its incorporation and has the distinction of being the OE partner for Bajaj Auto Ltd., for over 4 decades. DAG, considered as one of the ‘premiere’ two-wheeler dealerships in UAE, is the authorized distributor and marketer of Bajaj two-wheelers across Nigeria. We provide the most popular range of Bajaj motorcycles, genuine spares, and unfaltering after sales service. Backed by its untiring team of professional and trained technicians, authorized service stations and its own service center, DAG has been instrumental in developing Nigeria through building infrastructure and creating jobs thereby providing a livelihood for the common people in Nigeria. We at DAG are committed to provide genuine spare parts, accessories, and a never failing support to its customers and business associates.Position Overview

The Control Room Operator is responsible for the effective monitoring of all security surveillance systems within the facility.
This role involves the use of CCTV, alarms, communication and access control systems to ensure real-time detection of suspicious activities, prompt incident reporting, and coordination with ground security personnel to safeguard company assets, staff, and operations.

Key Responsibilities
CCTV Monitoring and Surveillance:

Monitor live CCTV feeds to detect unusual, suspicious, or illegal activities.
Monitor alarms, access control systems, and communication devices continuously.
Track and record incidents, ensuring adequate logging of events.
Conduct routine checks on cameras to ensure operational functionality.
Identify, assess, and respond to security breaches, emergencies, or suspicious activities in real time.
Monitor fire alarms, intrusion alarms, and other emergency systems, ensuring prompt escalation where necessary.
Dispatch ground security personnel and coordinate their response during incidents.
Assist with visitor and staff access management through control systems.

Incident Reporting and Response:

Immediately alert the CSO and on-ground security team of incidents or security breaches
Maintain an incident logbook and prepare detailed daily reports.
Assist in the investigation by providing recorded footage and analysis.
Maintain clear and accurate communication logs and shift handover notes.
Provide real-time updates and situational awareness to supervisors, management, and emergency services.
Maintain confidentiality and handle sensitive information securely.

Coordination and Communication:

Maintain constant communication with the CSO and other security personnel.
Support access control monitoring at entry and exit points.
Provide real-time intelligence to guide response teams.

System Maintenance and Compliance:

Conduct routine checks on CCTV, alarms, comms, and access control systems and report faults promptly.
Ensure proper storage and security of recorded data.
Comply with company policies, SOP and confidentiality guidelines
Follow established protocols and standard operating procedures (SOPs) for incident handling.

Performance Indicators (KPIs)

Accuracy and timeliness of incident reports
CCTV uptime and monitoring efficiency.
Effective coordination with ground security.
Compliance with reporting and confidentiality standards.

Qualifications and Experience

Minimum of a BSc/HND preferred
At least 2-3 years’ experience in a similar control room operations or security role.
Strong knowledge of CCTV systems, access control, and other security technologies.
Ability to remain alert and focused for long hours (shift work may be required).
Excellent communication, observation, and incident reporting skills
Familiarity with security monitoring technology and emergency response procedures.
Relevant certification in security operations/control room monitoring is an added advantage.

Skills and Competencies:

Proficiency in CCTV monitoring software
Strong observational and attention-to-detail skills.
Excellent communication (verbal and written) and coordination abilities.
Ability to remain calm and make quick decisions under pressure.
Knowledge of security systems (CCTV, alarms, access control, two-way radios).
Proficiency in report writing and incident documentation.
Integrity, reliability, and ability to maintain confidentiality.
Basic computer literacy (MS Office and security software).

Working Conditions:

Shift-based role (including nights, weekends, and public holidays).
Requires prolonged periods of monitoring screens and communication devices.
High-alert and fast-paced environment during emergencies.
Monday -Saturdays (8pm – 6pm).

Salary
N180,000 – N250,000 Monthly.