Sales Representative/Customer Care Rep at Nature Smoke House – Sales Representative/Customer Care Rep

Role Summary

As a Sales Representative at Nature Smoke House, you will play a vital role in driving both retail and wholesale sales while ensuring excellent customer experiences. You’ll manage sales records, customer interactions, and online store presence, while also creating content that strengthens our brand identity. This role requires someone who is organized, customer-focused, sales-driven, and highly skilled in data management. APPLICANTS MUST RESIDE IN YABA/SURULERE OR IT'S ENVIRONS. AGES: 22-28 YEARS.

Key Responsibilities

Sales & Records

Record daily and weekly sales (retail and wholesale).
Track and update customer databases daily (walk-in, online, and wholesale customers).
Maintain accurate records of inflows and outflows (revenue and expenses).
Identify and record product swaps, errors, and discrepancies.

Customer Service & Relationship Management

Serve as a primary contact for customers via phone, WhatsApp, Instagram, TikTok, email, and live chat.
Provide detailed product information including features, benefits, and customization options.
Understand customers’ needs to recommend suitable products and alternatives when necessary.
Assist customers with inquiries, resolve complaints, and ensure satisfaction.
Follow up with customers to encourage repeat business and referrals.
Build trust and maintain strong relationships through excellent service.

Sales & Marketing Support

Actively promote products online and in-store to drive sales.
Create engaging social media content to showcase products and strengthen brand presence.
Develop a deep understanding of all product lines to confidently suggest and upsell items.
Process online and in-store customer orders promptly and accurately.
Meet and exceed sales goals and targets set by management.

Operations Support

Assist with the daily running of the organization.
Collaborate with the team to streamline processes and improve overall efficiency.

Qualifications & Requirements

Minimum of HND in Business, Marketing, Mass Comm. or related field.
At least 2 years proven experience in sales, marketing, or customer service.
Highly proficient in Microsoft Office Suite (especially Excel) for data entry, analysis, and reporting.
Strong knowledge of social media platforms (WhatsApp, Instagram, TikTok).
Excellent communication and interpersonal skills.
Ability to multitask, stay organized, and work under minimal supervision.
Customer-focused mindset with problem-solving skills.
Basic bookkeeping and record-keeping knowledge is an added advantage.

Remuneration

₦150,000 monthly salary
Informal commissions on sales

Benefits

Competitive pay
Paid time off
Great work ambiance
Amazing colleagues
TGIF moments
Multicultural environment
Employee Recognition & Rewards