Quality Assurance Associate at Lily Hospitals Limited

Lily Hospitals is a multi-specialty private hospital. We offer world-class services in key areas of healthcare including fertility treatment, cardiology, urology, ophthalmology and pediatrics.

Collectively, our hospitals offer a range of diagnostic services including: Magnetic Resonance Scanners (MRI), Advanced Ultrasound Scanners, 4 Slice CT scanner, Digital Conventional Radiology, Endoscopy, Screening Mammography, Advanced Vision Screening, Cardiac imaging and Pathology Services.

Since we were established in 1984, Lily Hospitals have grown in both size and scope of services offered. We are passionate about achieving our vision to become one of the foremost healthcare groups in Nigeria by 2020 by continuously improving care and governance to provide a growing number of Nigerians with high quality and affordable private hospital care.Job Description

We are looking for a proactive and detail-oriented Quality Assurance Officer to ensure our healthcare services meet the highest standards of excellence and compliance.
The Quality Assurance Officer will develop, implement, and monitor quality management processes, ensuring continuous improvement across all hospital operations.

Key Responsibilities

Design and implement quality assurance policies and procedures in line with industry standards.
Establish and monitor key performance indicators (KPIs) for quality improvement.
Ensure hospital operations comply with healthcare regulations, accreditation standards, and organizational policies.
Conduct regular audits and inspections of clinical and administrative processes.
Investigate and analyze incidents, errors, or near-misses to identify root causes.
Recommend corrective and preventive actions to mitigate risks.
Provide training for staff on quality assurance protocols and best practices.
Promote a culture of quality, safety, and continuous improvement.
Collect and analyze quality data to identify trends and areas for improvement.
Prepare detailed reports on quality performance for management review.
Lead quality improvement projects to enhance patient care and operational efficiency.
Collaborate with departments to implement innovative solutions for quality enhancement.
Assist in preparations for accreditation and certification processes.
Ensure readiness for internal and external quality audits.

Qualifications and Skills
Education:

Candidates should possess Bachelor's Degree in Healthcare Management or other Social Sciences related disciplines
Additional certifications in Quality Management or Patient Safety are an advantage.

Experience:

Minimum of 2 years of experience in quality assurance or healthcare management.

Skills:

Knowledge of Quality Assurance Standards
Audit and Reporting
Data Analysis and Interpretation
Process Improvement Techniques
Excellent communication and interpersonal skills.