Operations Officer at Domeo Resources International (DRI)
Domeo Resources International (DRI) is a prolific organization that proffers HR and Management Consultancy solutions premised on excellence and innovation.Main Function
The Operations Officer ensures that the Organisation operates seamlessly, offering worldâclass guest experiences through excellence in service, environment, and logistics.
This role involves oversight of daily functions, resource coordination, team supervision, and quality assurance – all critical to maintaining the organization’s elite standards.
Role Responsibilities
Guest Experience & Service Management:
Welcome and attend to guests with warmth, courtesy, and high professionalism.
Monitor service standards to ensure consistency in ambience, hospitality, and guest satisfaction.
Facilities & Ambience Maintenance:
Oversee setup, including seating, lighting, HVAC, and amenities to ensure a premium environment.
Coordinate with maintenance staff to promptly address any functional or cleanliness issues.
Logistics & Supplies Coordination:
Manage supplies of various materials, including consumables.
Track inventory and coordinate timely re-stocking with vendors.
Team Supervision & Scheduling:
Support the team through scheduling, performance monitoring, and on-the-job training.
Ensure staff are properly briefed, professionally dressed, and punctual.
Administrative & Operational Support:
Process daily logs, guest counts, and feedback; compile operational reports.
Assist in organising any special events or VIP visit setups as required.
Health, Safety & Compliance:
Enforce hygiene and safety protocols, ensuring the organisation complies with health and regulatory standards.
Conduct regular checks and maintain necessary documentation for compliance records.
Qualifications and Requirements
Education and Certifications:
Candidates should possess a Bachelor’s Degree in Business Administration, or a related field.
Experience:
Minimum of 2 years of experience in operations management in the hospitality sector.
Prior experience in VIP service or executive customer service is an advantage.
Skills:
Guest-Centric Service:
Exceptional communication and interpersonal skills with a polished demeanour.
Strong aptitude for anticipatory guest support.
Operational Coordination:
Proficiency in managing resources, logistics, and consumable stock.
Keen attention to detail in maintaining the environment and service quality.
Team Leadership:
Ability to guide, motivate, and supervise front-line staff.
Strong organisational skills for managing schedules and workforce communication.
Problem-Solving & Adaptability:
Quick-thinking and resourceful in resolving guest issues and operational hiccups.
Resilient under pressure with capacity for multitasking in high-service environments.
Health & Safety Awareness:
Thorough knowledge of hygiene and safety standards.
Reliable in complying with health, safety, and service protocols.
