Operations Manager (Energy Storage) at Transsion Holdings
TRANSSION HOLDINGS, the company formerly known as TECNO TELECOM LIMITED, established in July 2006, is a high-tech company specializing in the R&D, production, sale and service of mobile communication products. After years of development, TRANSSION has become an important part of the mobile phone industry and one of the major mobile phone manufacturers in the world. Currently, it has full ownership of three famous mobile phone brands TECNO, itel and Infinix, and an after-sales service brand Carlcare.
The company has set up offices in many countries and regions, such as Dubai, Nigeria, Kenya, Tanzania, Cameroon and Bengal, and even has built a factory in Ethiopia, which has provided great support for all its brands.
In recent years, TRANSSION has grown rapidly in research and development, design, production, sales and after sales service, etc. and achieved great economic strength. And with the great support of all its partners, including Qualcomm, MediaTek, Facebook, Opera, MTN, Airtel, Etisalat, Safaricom, Gameloft, Ogilvy and BBDO, etc., all its brands have enlarged their market share, increased sales volume and enhanced market position continuously, because of which, TRANSSION has ascended to one of the top communication companies in Africa. In 2014, with the total shipments of 46,000,000, TRANSSION has created a new record and successfully ascended to the first camp of mobile phone manufacturers in the world.Job Summary
We are seeking an experienced Operations Manager to lead our after-sales service network for energy storage solutions.
This role oversees service outlets, team performance, process optimization, and cross-functional collaboration to ensure efficiency, quality, and customer satisfaction.
Key Responsibilities
Service Network: Plan, establish, and manage regional after-sales outlets to ensure effective coverage and smooth operations. ·
Team Leadership: Recruit, train, and manage service teams; enhance technical skills, optimize resource use, and ensure timely response. ·
Efficiency & KPIs: Monitor service response/completion times, implement KPI-based performance evaluations, and streamline workflows. ·
Process & Quality: Standardize and improve service processes, conduct quality audits, implement customer feedback mechanisms, and drive continuous improvement. ·
Knowledge Sharing: Build a service knowledge base and best practices to strengthen team capability. ·
Collaboration: Work closely with sales, technical, supply chain, and product teams to meet customer needs and ensure seamless communication.
Qualifications
Bachelor’s Degree or higher in Electrical Engineering, Power Systems, Mechanical Engineering, or related field.
5+ years’ experience in after-sales service, O&M, or service operations (energy storage/renewable energy preferred).
Proven expertise in service network management, team leadership, and process optimization.
Strong communication, coordination, and stress management skills across teams and regions. · Data-driven mindset with a focus on measurable results and service improvement.
