Operations Executive at Alan & Grant

Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients.

…additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall productivityJob Summary

The Operations Executive will play a pivotal role in supporting the smooth execution of client service operations within the real estate sector.
This role requires strong organizational skills, attention to detail, and the ability to manage client documentation, financial reconciliations, and property allocations.
The ideal candidate will act as a bridge between internal teams, clients, and external stakeholders, ensuring operational excellence and client satisfaction.

Key Responsibilities
Client & Transaction Management:

Handle client inquiries (walk-ins, calls, and emails) with professionalism and efficiency.
Manage, track, and process client refunds in line with company policies.
Support clients through the survey production, issuance, and signing process.

Documentation & Compliance:

Prepare, review, and file provisional surveys, deeds of assignment, and related legal documents.
Maintain accurate filing systems for all correspondences, contracts, and investment documents.
Ensure compliance with company policies, real estate regulations, and legal requirements.

Operations & Coordination:

Oversee physical property allocation and setting out with relevant stakeholders.
Track the status of investments and provide periodic updates to management.
Coordinate with internal teams (Legal, Finance, Customer Service) for seamless operations.

Financial & Reporting:

Perform account reconciliation for client payments and investment accounts.
Generate regular reports on refunds, allocations, and client transactions.
Support audit processes by providing accurate and timely documentation.

General Support:

Represent the company at client service touchpoints and events when required.
Assist with special projects and any other tasks assigned by the Head of Operations.

Requirements

Bachelor’s degree (B.Sc. or B.A.) in Business Administration, Estate Management, or any related field.
Minimum of 4 years’ experience in operations, client services, or administrative roles, preferably in real estate or property development.
Strong knowledge of real estate documentation processes (surveys, deeds, allocations).
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic CRM tools.
Excellent organizational and multitasking abilities.
Strong communication, interpersonal, and client relationship management skills.
High level of integrity, professionalism, and attention to detail.