Night-Duty Manager at Villa Park Hotels and Suites

Villa Park Hotels and Suites is a beautiful, fantasy-like journey into a glamorous world of pure luxury, privacy, exceptional service and gratifying indulgence. Founded in 2007 to add a touch of professionalism to the hospitality and tourism industry, it is located in one of the most secured and serene locations in Lagos.Responsibilities

Provide support, leadership and guidance to the Front Office overnight team
Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
Provide passionate, knowledgeable and friendly service to external and internal guests at all times
Completion of property specific night audit procedures
Carry out floor checks, where possible
Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
Check guests in and out of the Property accurately and in a timely manner
Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
Answer all telephone calls within three rings in a professional manner according to brand standard
Record guest comments for the information of the Head of Department
Ensure accuracy and balancing of till and the department cash float
Prepare and distribute daily reports
Document all transactions and alterations to accounts
Carry out transactions foreign currency accurately
Collect payment of accounts and issue receipts accordingly
Ensure all guest details are fully updated on PMS system to ensure Property information is correct
Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service. Read all communication material at the commencement of each shift
Ensure special requests are actioned appropriately and in a timely manner
Maintain the cleanliness and the presentation of the front desk at all times
Ensure effective communication between other departments and Management.

Requirements

Interested candidates should possess HND / Bachelor's Degree with at least 3 years work experience.

Salary
N150,000 / month