Maintenance Officer at Hugo Technologies

As entrepreneurs ourselves, we understand the unique challenges startups face managing their rollercoaster growth. We’ve lived it.

We know that even well-funded teams can lack the bandwidth to recruit, train, and integrate the operations staff needed to meet growing demand. And that even when the right employees are in place, many companies lack the crucial mid-management layer needed to drive employee performance and process improvements.

Hugo was created with the high-growth startup in mind. We custom build or augment existing operations teams for companies in scaling mode, leaving founders and senior management to focus on what matters most: growth.WHAT YOU'LL BE DOING

Actively engage in the hands-on management of facility operations, prioritizing maintenance, repairs, and troubleshooting to uphold operational efficiency.
Enforce rigorous facility management policies, procedures, and standards, emphasizing proactive maintenance approaches.
Provide oversight and guidance to Technicians, fostering a culture of technical proficiency and efficiency in maintenance tasks.
Conduct regular hands-on inspections to assess facility conditions; promptly address maintenance issues, and minimize downtime
Direct procurement efforts for maintenance supplies, equipment, and services, focusing on cost-effective solutions and vendor relationships.
Ensure strict adherence to health, safety, and environmental regulations, integrating best practices into all maintenance activities.
Develop and oversee budgets for maintenance operations, leveraging technical expertise to optimize resource allocation and cost-effectiveness.
Collaborate closely with other units [within the department] to address facility-related needs, offering technical expertise and support as required.
Lead emergency response efforts, swiftly resolving facility-related issues to maintain operational continuity.
Maintain meticulous records of maintenance activities, including troubleshooting steps, cost-saving measures, inventory of assets, and vendor interactions, to inform decision-making and audits.
Oversee facility maintenance scheduling, record-keeping, and reporting systems, ensuring accurate documentation and compliance.
Supervise and coordinate security management protocols, including access control, monitoring, and response to incidents.
Implement and manage facility shutdown and restart processes, ensuring operational integrity, safety compliance, and minimal disruption.
Ensure the company derives full value from every maintenance repair expenditure by diligently overseeing repair works, verifying quality of output, and ensuring compliance with approved standards.

Must-Have Qualifications/Experience
WHAT QUALIFICATIONS YOU’LL NEED

Proven experience in facilities management, with hands-on involvement in maintenance and repair operations
Strong technical knowledge in building systems, mechanical, electrical, and general maintenance practices
Experience leading maintenance teams or technicians, providing guidance and oversight
Demonstrated ability to enforce and maintain facility management policies, procedures, and safety standards
Proficiency in budgeting and procurement for maintenance operations
Solid understanding of health, safety, and environmental regulations
Experience managing vendor relationships and service contracts
Strong skills in emergency response related to facility issues
Competency in using maintenance scheduling, record-keeping, and reporting systems
Experience overseeing security protocols and access control measures
Strong organizational and documentation skills for audits and compliance

Preferred Background

Certification in Facilities Management (e.g., IFMA, FMP, CFM
Prior experience managing shutdown and restart processes in a facility setting
Familiarity with cost-saving initiatives and strategies in maintenance operations
Background in managing large or multi-site facilities
Proficiency in CMMS (Computerized Maintenance Management Systems)
Knowledge of sustainability practices in facilities management