pawaPay

Your main duties will include:

Provide first and second-level technical support to end-users, addressing issues related to hardware, software, network, and peripherals
Troubleshoot and resolve incidents related to operating systems, applications, and hardware, ensuring minimal downtime and optimal performance
Install, configure, and maintain computer systems, software, and hardware components, adhering to company policies and best practices
Collaborate with other IT professionals to analyze and resolve complex technical issues, escalating when necessary
Coordinate with pawaPay suppliers for hardware procurement and hardware / software support
Maintain accurate and detailed documentation of IT assets, support tickets, and system configurations to facilitate knowledge sharing and efficient troubleshooting
Assist in disaster recovery planning and testing to ensure data integrity and business continuity
Provide technical assistance and training to end-users, promoting the adoption of new technologies and fostering a positive user experience
Participate in IT projects and initiatives, including system upgrades, migrations, and security enhancements, to support the organization’s strategic goals
Stay current with industry trends, emerging technologies, and best practices to continuously improve the IT support function
Manage IT related projects such as software rollouts / upgrades and OTP Phone management
Support Company Management in gaining and retaining ISO27001 certification.

What is required of the ideal candidate?

Strong knowledge of Windows, macOS, and Linux operating systems, as well as common office productivity software (e.g., Microsoft Office, G Suite)
Excellent problem-solving and critical-thinking skills, with the ability to diagnose and resolve technical issues quickly and effectively
Strong communication and interpersonal skills, with a customer-focused attitude and the ability to communicate technical concepts to non-technical users
Experience with remote support tools and methodologies, including remote desktop, VPN, and remote administration tools
Familiarity with ITIL or other IT service management frameworks is a plus
Able to manage multiple tasks and priorities.

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