Intermediate Operations Specialist (Rest Of the World)

Detailed Responsibilities

• Liaise with travel designers, UK Operations Team and suppliers on all bookings in an operational and financial capacity
• Communicate continuously with suppliers and internal sales and operations support teams to build trust and provide excellent support to the UK Teams
• Keep all booking information updated in the system ensuring CRM is continually up to date.
• Keep updated with all Wilderness and Associated product updates, as well as technology updates
• Attend all Wilderness and Associated Product training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
• Keep abreast with company policies, procedures and system updates

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:

• 4-5 years’ experience in an operations/administration role in the travel industry
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous