Fraud Investigations Manager

Job Description

• Manage the investigations function and provide strategic direction in the pursuit of fraud cases Use expertise to provide guidance and support to resolve simple to complex fraud, criminal and civil cases with a view to secure prosecution and conviction and ultimately minimise the banks financial losses Advice business on the implementation of recommendations proposed relating to process and control changes that aim to reduce fraud losses.
• Lead participation in specialist practice forums to share information and insights across the business.
• Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry.
• Evaluate the efficiency and effectiveness of delivery in fraud investigations, managing criminal case of various complexities from minor infringements to major fraud cases.
• Share and impart knowledge of FNB fraud prevention and intervention practices to team members through relevant forms of delivery.
• Extract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.
• Ensure that required systems are available for use, suitable rules are applied and fraud investigation processes are executed within the required timelines and compliance standards.
• Develop and implement the appropriate fraud investigation strategies with priorities and objectives for the forthcoming year that relate to specific BUs and channels.
• Play the integration role to explore potential links between different fraud cases by using insights.
• Prioritise fraud cases for investigations based on likelihood of yielding desired results. Based on the nature of the crime reported influence the most appropriate approach, plan and tactics to execute the investigation e.g. decision to set up sting operations, to centralize and combine related cases.
• Conduct fraud investigation activities in line with applicable laws, policies and procedures stipulated in FNB.
• Manage resources assigned to complex and project based investigations (inclusive of cases that cut cross BUs) to ensure timely and focused delivery.
• Manage costs within approved budget and timely submit required financial documents.
• Ensure optimal performance of both individuals and teams through the development of skills to achieve business objectives.
• Manage own development to increase own competencies.
• Manage investigation team activities in line with applicable standards and laws to maximize recoveries for the Bank.
• Compile and communicate accurate and timely investigation reports to track progress made (e.g. arrests and convictions) and keep key stakeholders informed of investigation status including updating relevant information systems accessed by the fraud community.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Liaise with relevant internal and external stakeholders including law enforcement agencies and prosecuting authorities to ensure appropriate investigative actions are undertaken e.g. arrests, relevant systems updated etc.