Helpdesk Officers (Food/Retail) âÃÂàLekki Phase 1 at So Fresh Neighbourhood Market
So Fresh is Nigeria’s number one premium healthy food brand, that provides fresh, good, clean nutrition and promote a healthy lifestyle.
At So Fresh, we believe food should be fresh and close to nature as possible, hence we create fresh, tasty, yum, organic, nutritious and healthy food choices.
We are big on quality, hygiene, freshness and excellent customer serviceWe are currently recruiting Helpdesk Officers at So Fresh. So Fresh is a healthy food company with outlets across Nigeria. At So Fresh, we believe food should be fresh and close to nature as much as possible, hence we create tasty, fresh, delicious healthy food options.
Job Summary:
The Helpdesk Representatives serve customers by providing product and service information, resolving customers’ concerns, complaints and obtain feedback, as well as ensure sales are closed at the stipulated time.
Salary and Benefits:
Salary: 94,000 – 115,000
Annual leave and Allowance
Health Insurance
Pension contribution
Job Description:
Communicate courteously with customers by phone calls, emails, online and social media
Assist customers to facilitate their choices and purchases of freshly processed products
Attend to customer suggestions, objections, complaints and gathers information on customers’ preferences, reactions and general feedback
Provide pricing and delivery information to customers
Set up new customers’ account or update existing customers’ details on Vend.
Record details of customers’ complaints or grievance and the corrective actions taken in the customer complaint form
Explore cold and warm calling to both new and existing customers to ensure customer retention
Build sustainable relationships and trust with customers through interactive communication
Close sales at the promised time
Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
Adhere to the Customer service handbook and Customer Experience Standard Operating Procedure.
Requirements:
Minimum of OND, B.SC, HND certificate in a relevant field
Working experience in the QSR/Food industry in desirable
1 – 2 years’ experience in helpdesk/customer service in the food industry
Working knowledge of customer service principles & practices
Willingness to work on weekends.
Possess excellent telephone etiquette
Ability to always remain professional and courteous with customers
Computer literacy is highly required
Candidate must live close to the work location as there is no accommodation: Lekki Phase 1, Lagos.
