Head, IS Operations & Service Delivery at Benmaris Limited

Benmaris Limited started as a professional manpower providers, financial consultants and general works contractor in 2007. It is a wholly owned Nigerian Company. Over the years, it has undertaken many challenging projects and accumulated skills, know-how and experiences in Facilities Management, Procurement and Supply Services, Design and Build Solutions, Project Management Services, Building Construction and related engineering works.About the Role

Provide technical expertise in the design and implementation of IT infrastructure solutions and end-user support services on Windows, Linux, and UNIX platforms.
Provide technical guidance and support to service providers, including TGITS ensuring that local context and environments, as well as local technical and business requirements are well understood and captured during solution design and deployment.
Participate in the definition and evolution of the IT infrastructure strategy, systems, processes, roadmaps ensuring they meet both business and local performance goals in line with the Company’s IT strategy and Data Governance guidelines.
Assist the IS Shared Services Manager in coordinating the delivery of IT projects in JV Asset ensuring that project plan, schedules, budgets, and objectives are adhered to. Recommend to IS Shared Services Manager the resources required to successfully deliver IT projects.
Implement communication strategies to users about planned system evolutions and develop and implement necessary change management measures.
Work in close collaboration with TGITS to ensure that IT production systems and end-users support services are optimally configured, administered, and aligned to best practices to protect production data and deliver the expected business values.
Work with IS Shared Services Manager in ensuring that IT Service Management processes (Incident, Problem, Service Requests management etc.) in JV Asset are optimally setup and that SLA targets and KPIs are achieved.
Coordinate and manage daily the resolution of incidents, service requests, change requests, problems etc. ensuring minimal downtime to systems and services. Responsible for the provisioning of servers, PCs, peripherals and IT hardware in JV Asset.
Report to relevant technical or hierarchical managers on significant points which hinder the proper functioning of IT systems and make them aware of problems.
Work with the IS Shared Services manager to ensure proper management of JV Asset IT equipment inventory in the CMDB.
Coordinate IT service delivery team and guiding them to achieve their mission and objectives.
Ensure that staff and contractors comply with extant HSE procedures as well as maintain the confidentiality of information.
Provision of IT infrastructure and User Support services in a very big, diverse, and demanding environment that includes users in multiple and disperse office locations, production sites and contractor locations as required by the Asset’s Oil and Gas projects. Complex IT architecture and systems, IT service management framework and governance structure.
Very complex and challenging business environment due to low commodity prices, unfavorable fiscal policy, decreasing budget, stringent partner/regulatory requirements, dynamic and complex production environments, and anticipated delays in processing of contracts and purchasing needs.
Provision of optimal IT server infrastructure administration and end-user support services is fundamental to the company’s future and digital transformation drive.
Ensures that IT architecture and IT service framework are well-adapted to affiliate IT and business environments
Supervises the day-to-day operations of IS Shared Services in JV Asset ensuring that IT projects, IT infrastructure services, and user-support services are optimally
delivered to business and end-users. Responsible for the delivery of the departmental objectives in JV.
Monitor and follow up with local and TGITS support teams to resolve incidents, service requests, change requests and or system failures.
Responsible for the equipment inventory in JV Asset ensuring the protection and security of data.
Familiarize self with Company’s emergency procedures, carry out assigned responsibilities safely and report any incident, unsafe act or operation.
Ensure all personnel under his/her supervision are well trained and aware of their HSE responsibilities with continuous monitoring.
Carry out assigned duties safely according to Company’s HSE procedures in such a manner to minimize / eliminate unsafe exposure to self or fellow workers.

Requirements

University Degree in Information Technology, Computer Science, Engineering, or its equivalent.
Minimum of 10 years’ experience in IT with at least 5 years’ experience in IT service and infrastructure management with general understanding of O&G operations.
Good communication skills, excellent organization and methods, and service delivery experience.
Knowledge of IT services management (ITSM) is essential, working knowledge of French Language is an added advantage.