Head, Business Development and Client Services at Elevated HR Limited

Elevated HR Limited is a rapidly expanding recruitment and staffing company. A one-stop place for employers looking to recruit top talents across different sectors of the economy. By combining professionalism, technology and data, we deliver the best value to clients.Job Summary

The Head of Business Development and Client Services will play a crucial role in driving the growth and client engagement.
This position will be responsible for developing and executing strategies to expand client base, fostering relationships with key stakeholders, and ensuring the delivery of top-tier service to all clients.
The ideal candidate will lead business development efforts while managing and nurturing a high-performing team to achieve the company’s objectives.

Responsibilities
Business Development:

Develop and implement strategies to increase revenue and market share.
Identify, assess, and pursue new business prospects, strategic alliances, and untapped markets.
Lead negotiations, create proposals, and make compelling presentations to prospective clients and partners.

Client Services:

Oversee the Client Services team to ensure that they provide high-quality service.
Develop and maintain long-term connections with clients.
Serve as the primary escalation point for client problems, ensuring fast resolution.
Gather client feedback to improve service delivery and inform product/service development.

Leadership & Management:

Lead, mentor, and motivate the business development and client services teams.
Set clear KPIs, monitor performance, and ensure accountability.
Foster a culture of excellence, teamwork, and continuous improvement.
Manage budgets, forecasts, and resources effectively.

Stakeholder Engagement & Relationship Management:

Develop and maintain positive connections with key stakeholders, such as partners, regulators, and industry organizations.
Represent the organization at conferences, forums, and networking events.
Enhance the company’s visibility and reputation within the industry.

Market Intelligence & Strategy:

Monitor global and local market conditions for potential hazards and opportunities.
Conduct market research and competitive analysis to predict industry trends.
Transform market intelligence into actionable company strategies.

Requirements and Qualification

B.Sc. Degree In Insurance, Business Administration, Marketing, Economics or in a relevant field while a Master’s Degree is strongly desirable.
At least 10 years experience in Sales and marketing in Insurance and or in the financial sector.
Proven track record of driving business growth and managing high-profile client relationships.
Strong leadership, communication, and interpersonal skills.
Excellent negotiation, networking, and presentation abilities.
Strategic thinker with strong problem-solving skills and the ability to adapt to a dynamic environment.
Knowledge of the insurance industry and regulations is essential.