General Manager at Updeal Resources

Committed to excellence and integrity, Updeal resources prides itself on creating strong interpersonal Client and candidate relationships fostered through the development of trust, mutual respect, and consistent excellence in the meeting of target needs.

With the main aim of accurately matching individuals with companies, Updeal resources operates within a Target Selection methodology. Within this framework, the Recruitment Division conducts behaviorally based interviews, thoroughly verifies submitted references, and investigates all previous positions held by a candidate.Job Summary

We are seeking a strategic and results-driven General Manager to lead our ice cream production and retail business.
The ideal candidate will have end-to-end ownership of operations, financial performance, team leadership, and market growth.
This role requires a commercially minded leader capable of scaling production, optimizing retail performance, and driving profitability while ensuring quality and compliance.

Key Responsibilities
Strategic Leadership & Business Development:

Define and implement business strategies to drive growth, operational efficiency, and profitability.
Identify and pursue new market opportunities, including B2B sales, distribution partnerships, and retail expansion.
Set performance targets and lead business planning, budgeting, and forecasting.

Operations Management:

Oversee daily operations across production, supply chain, logistics, and retail units.
Ensure consistent product quality, equipment reliability, and compliance with food safety and health regulations.
Introduce best practices in manufacturing and inventory management to reduce waste and optimize output.

Financial Oversight:

Take full responsibility for cost optimization.
Monitor and analyze financial performance, making data-driven decisions to improve margins and revenue.
Prepare regular financial and operational reports for the board and stakeholders.

People & Team Leadership:

Build and lead high-performing cross-functional teams across production, sales, and operations.
Promote a culture of accountability, safety, customer focus, and continuous improvement.

Customer & Stakeholder Relations:

Ensure high customer satisfaction across all retail and distribution channels.
Handle key client relationships and support business development initiatives.
Resolve escalated issues in a professional, brand-affirming manner.

Requirements

7 – 10 years of senior management experience, preferably in food manufacturing, FMCG, or retail.
Strong track record in operational efficiency, financial management, and team leadership.
Deep understanding of supply chain, production processes, and regulatory standards.
Excellent leadership, communication, and strategic decision-making skills.
Entrepreneurial mindset with a practical, execution-driven approach.