Front Desk Officer at Excel and Grace Consulting

EXCEL AND GRACE CONSULTING is a key player in financial & business consulting; providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.

EXCEL & GRACE is a wholly indigenous (Nigerian) and privately owned company registered as an enterprise in 2000 and incorporated in 2004 under the companies and allied matters decree of Nigeria, 1968.

With our core values which we constantly pursue to substantiate, we believe that our clients operate on a continuum of policies and procedures which constantly shape the outcome of their overall objective. This is why we don’t just take up a client and suggest according to perceived solutions; BUT rather we undertake a thorough study of who they are, their compositions and the environment they operate in before proffering a solution. We do this painstakingly, knowing that no two organizations are exactly the same even if they operate within the same industry or environment.

This is why in the last 10 years of our reasonable exposure in consulting, we have engaged professionalism and consistently maintain high standards in our operations. We have over time helped businesses explore opportunities, manage and sustain growth with good returns.Job Summary

The Front Desk Officer serves as the first point of contact for visitors, clients, and staff. This role is responsible for providing exceptional customer service, handling front office activities, and ensuring efficient administrative support to various departments. The ideal candidate is professional, well-organized, and has excellent communication skills.

Key Responsibilities

Professional and welcoming reception area at all times.
Timely and accurate handling of calls, messages, and enquiries.
Smooth coordination between departments through proper communication.
Accuratevisitorandenquiryrecordsmaintained.
Improved customer experience and satisfaction.
Effective administrative support provided to management and staff.
Manage office supplies and place orders when necessary.
Handle basic inquiries and provide accurate information about the organization.

Qualifications

High School Diploma or equivalent; additional qualifications in Office Administration are a plus.
Proven experience as a Front Desk Representative, Receptionist, or similar role.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Professional attitude and appearance.
Customer service orientation.