Food and Beverage Manager at Universal Human Resource Consult

Universal Human Resource Consult is a HR Consulting firm that effectively manages Private and Government Organisations, ensuring deployment, engagement and Training of Talent/Human Resources; thus creating sustainable growth and increased quality of service delivery.

Our Vision is to transform Government and Private Sector Human Capital into value adding resources that contribute to sustained competitiveness. We are on a Mission to deliver innovative Training Programmes and Consulting best practices through seasoned Facilitators and HR professionals, to meet individual and Organisational needs.About the Role

The Food and Beverage Manager will be responsible for overseeing all aspects of the food and beverage operations within the establishment.
This role ensures the highest quality of customer service, operational efficiency, profitability, compliance with health and safety regulations, and adherence to brand standards.
The manager provides leadership to the team, fosters innovation, and drives revenue through excellent service delivery.

Key Responsibilities

Plan, organize, and manage all food and beverage operations to deliver outstanding customer experiences.
Ensure compliance with health, hygiene, and safety regulations.
Maintain high standards of food quality, presentation, and service.
Oversee inventory management, procurement, and client relationships.
Track revenue, expenses, and profitability, implementing corrective measures where necessary.
Ensure exceptional guest service and promptly resolve customer complaints or concerns.
Monitor customer satisfaction and implement strategies to improve the overall guest experience.
Collaborate with the marketing team to promote food and beverage offerings and events.
Identify and implement new trends, menu innovations, and service improvements.
Work with chefs, mixologists, and suppliers to enhance offerings.
Support promotional campaigns and special events to drive sales and brand visibility.

Qualifications and Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field
Minimum of 2 years of experience in food and beverage management
In-depth knowledge of food and beverage operations, cost control, and financial management.
Excellent communication, organizational, and problem-solving skills.
Proficiency in hospitality management software and Microsoft Office Suite.
Ability to work flexible hours, including evenings, weekends, and holidays.