Field Service Lead at Arnergy Solar Limited
ARNERGY is a distributed utility technology company that leverage Internet of Things (IoT) to deploy affordable, reliable distributed solar energy solutions to rural and urban consumers and SMEs across Nigeria on a monthly subscription model.
We custom design solar energy systems for commercial and residential clients using tried and tested, intelligent solar energy system ensuring Africans have 24/7 power in their homes while reducing operating expenses of African businesses saving them huge costs otherwise spent on diesel/petrol generator maintenance and increased revenue otherwise lost to cut in production.Job Summary
As our Field Service Lead, you will be responsible for the maintenance of customer systems.
You will lead a team of engineers and technicians responsible for managing solar systems operations,
driving operational excellence and optimal service delivery
Responsibilities
Oversee the day-to-day operations and maintenance of solar installations across various states to ensure systems operate efficiently and reliably.
Provide technical leadership to a team of highly trained and certified engineers and technicians.
Coordinate and manage a team of field engineers and technicians to conduct routine inspections, preventive maintenance, and corrective repairs on solar PV systems, inverters, and batteries.
Conduct site visits to resolve customer issues, optimize system performance, and provide hands-on troubleshooting when needed.
Provide technical expertise in diagnosing and resolving issues related to solar panels, inverters, battery storage systems and other energy systems.
Implement strategies to optimize system efficiency, reduce operational costs, and extend the lifespan of solar assets.
Coordinate with the project management team to schedule installations, maintenance, and repairs in a timely and efficient manner.
Conduct acceptance tests for deployed solar solutions and systems
Lead issue resolution efforts, showing exceptional leadership and providing superior customer satisfaction.
Ensure zero instances of service disruptions, being largely accountable for service uptime.
Requirements & Skills
You'll be a good fit for this role if:
You currently lead an operations or service team in a telco, energy or utility sector. You lead from the front.
You have hands on experience with ERP usage
You get things done; you are an execution expert with relevant certifications.
You have a background in computer/electrical/mechanical engineering or related
technical discipline, or equivalent experience. You are an engineer at heart and in practice.
You have deployed, supported or managed products, scaling over 20,000 customers/service nodes.
You are hard as nails – you don’t take no for an answer. You are also very empathetic, understanding people need time to adapt.
Customers love you; you are really good with people; you work well with people – you are the life of the party.
You are proactive, and on point. You are excellence-personified.
You have hands-on experience with electricity. You can wire a 4-bedroom apartment.
You are on top of your game, ideally you are a sector thought leader.
You have sound commercial acumen, with a data driven approach to decision making – experience with P&L is desirable.
Numbers make you smile, you love them.
You would rate yourself a minimum of 7 in any of the following tools (MS
Project/Asana/Basecamp/Jira/Excel)
We’d also like to see:
Flexibility and comfort working in a fast-paced, changing environment
An attribute of grit
Good communication, strong leadership qualities
Compliance oriented, good interpersonal skills
Excellent time management, task prioritizing and organizational ability
High level of attention to detail.
