DeputyÃÂÃÂ General Manager at Stresert Services Limited
StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.
Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions.
Our Brand Driver
At StreSERT, we believe that living by a set of core values help define the true measure of a company; they guide the way we treat each other and how we make business decisions, regardless of time, situation or person. They are the very essence of our company culture; the soul of our company. Ours is about building an organisation that has purpose, focus and alignment, which lives its values every day and creates an environment that allows employees to grow and to produce superior results.
Our Vision:
To be the preferred Human Resources and Integrated Enterprise Solutions provider.
Our Mission:
We lead in the provision of quality, flexible and result-oriented support solutions that will impact our clients’ businesses profitably.Job Summary
Reporting to the General Manager, the successful candidate will support the General Manager in overseeing day-to-day operations, driving strategic initiatives and ensuring exceptional service delivery. He or she must be a proactive problem-solver with strong leadership qualities and a deep understanding of Nigeria’s healthcare and HMO landscape.
Responsibilities
Support the General Manager in planning, coordinating, and overseeing operational activities across all departments.
Drive key business functions such as provider network management, customer service, claims processing, and corporate client engagement.
Supervise departmental heads to ensure service efficiency, compliance with NHIS/Health Insurance Authority (HIA) regulations, and adherence to internal policies.
Assist in developing and executing business growth strategies, including B2B and retail product expansion.
Monitor KPIs across teams, identify gaps, and recommend data-driven improvements.
Ensure timely and accurate reporting to executive management and relevant regulators.
Coordinate staff training, performance evaluations, and continuous development.
Represent the organization in client meetings, regulatory engagements, and strategic partnerships as delegated.
Requirements
Education & Experience:
Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (MBA or MPH is an added advantage).
Minimum of 7 years of relevant work experience, at least 2 years in a managerial or supervisory role within the HMO or healthcare industry.
Familiarity with NHIS/HIA guidelines and health insurance regulatory frameworks in Nigeria.
Skills & Competencies:
Strong leadership and team management skills.
Excellent communication and interpersonal skills – must be comfortable engaging with clients, providers, and staff at all levels.
Strategic thinker with the ability to execute tactically.
High level of integrity, accountability, and professionalism.
Proficiency in Microsoft Office Suite and healthcare information systems (HIS/HMIS)
