Customer Success Representative at Eden Life Inc
Eden is our redesign of the service industry. We’re building an efficient world where customers get food, laundry, and home cleaning done, with no friction, by our highly trained service providers. Job Responsibilities
Reporting to the Customer Success Manager, you will:
Manage account renewals: Ensure timely renewals, maintain relationships, and prevent customer churn.
Identify opportunities for upsell and cross-sell: Analyze customer needs, identify potential for additional sales, and present relevant offers.
Collaborate with marketing and acquisition teams: Collaborate on targeted campaigns by sharing customer insights, and align strategies.
Customer onboarding: Ensure a smooth onboarding process, provide necessary support, and set customers up for success.
Performance Metrics:
Retention rates
Reactivation
Upselling and Cross-Selling
Qualifications
Must have at least 6 months experience in a Customer Success related role.
Should possess a Diploma, or Bachelor’s Degree in Marketing, Business, or a related field. Recent Graduates/Corpers can also apply.
Should have strong communication skills, being able to convey ideas, problems, and suggestions clearly to both customers and colleagues.
Should know how to use collaborative tools such as Spreadsheets, Google Workspace, Airtable, etc.
Must have a growth mindset, always seeking to know more and do more.
Must be proactive, being able to anticipate customer needs and addressing potential issues before they escalate.
Must have problem-solving abilities, a customer-centric mindset, and always striving to exceed customer expectations.
Must be a fast learner, willing to adapt to new challenges, a quick decision-maker with a keen eye for detail.
Must be naturally empathetic and an attentive listener.
