Customer Service Lead at Cruxstone Development and Investment Limited
Cruxstone Development and Investment Limited is a metropolitan Real Estate Development and Investment firm, established in 2016 and with a track record of fastest selling and fastest growing high-end real estate developer in Nigeria. We boast of over 30 years of combined management experience in the real estate development and investment space and completed several millions of dollars worth, in urban real estate transactions all within the Lagos metropolis.
Role Overview
The Customer Service Lead will be responsible for overseeing the customer service team, ensuring that guests consistently receive outstanding service, and driving initiatives that enhance guest satisfaction and loyalty.
This role requires a proactive leader with excellent communication skills, a passion for hospitality, and the ability to mentor and inspire a team.
Key Responsibilities
Lead, supervise, and motivate the customer service team to deliver top-quality service.
Ensure prompt and professional handling of guest inquiries, requests, and complaints.
Develop and implement customer service policies, standards, and processes.
Conduct training and coaching sessions to enhance team performance.
Monitor guest feedback and implement strategies to improve service delivery.
Collaborate with other departments to ensure seamless guest experiences.
Prepare reports on customer service metrics and recommend improvements.
Requirements
Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
Minimum of 6years’ experience in customer service within the hospitality industry, with at least 2 years in a supervisory or leadership role.
Strong interpersonal and communication skills.
Proven ability to handle guest complaints and resolve issues effectively.
Excellent leadership, coaching, and team management skills.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Passionate about delivering outstanding guest experiences.
Application Closing Date
30th September, 2025.
