Conference and Events Coordinator at Hilton Worldwide

The most recognized name in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. With over 92 years of experience, Hilton continues to be synonymous with hotel because of our innovative approach to products, amenities and service. We help make traveling easier with our smart design, innovative restaurant concepts, authentic hospitality and commitment to the global community.

With more than 540 locations in 78 countries, Hilton provides an authentic and contemporary experience for our guests worldwide. Our guest rooms feature a smart, functional design plus thoughtful amenities. And our Request Upon Arrival service ensures that your room will be unique to your specifications from the moment you check in.Requisition ID: HOT0BVWV

Job Description

A Conference and Events Coordinator is responsible for coordinating set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience while contributing to meeting departmental targets.

What Will I Be Doing?

As a Conference and Events Coordinator, you are responsible for coordinating set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience.
A Conference and Events Operations Coordinator will also be required to contribute to reaching departmental targets.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Welcome guests in a polite and friendly manner
Coordinate seating for customers
Up-sell with latest departmental incentives
Manage Conference and Banquet set-ups
Ensure guests are billed accurately
Follow cash handling procedures
Manage guest queries in a timely and efficient manner
Strive to achieve departmental targets as part of the team
Ensure cleanliness of work areas
Comply with hotel security, fire regulations and all health and safety legislation
Comply with local licensing laws
Assist other departments wherever necessary and maintain good working relationships
Be environmentally aware.

What Are We Looking For?
A Conference and Banquet Operations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Food and Beverage and/or industry experience
Experience with cash handling
Knowledge of Food Hygiene Regulations.