Community Manager at Catering to Africans In Need (CAIN)
Our mission is to provide quality education and healthcare to the less privileged in impoverished African societies.
CAIN (Catering to Africans In Need) is a 501(c)(3) non-profit organization established in 2013 by young adults who are very passionate about helping the less privileged in Africa. Our main target areas are healthcare and education. At the heart of this foundation is the belief that everyone should have access to quality education and healthcare regardless of socioeconomic status.Key Responsibilities
Volunteer & Alumni Engagement
Build and maintain an active volunteer network, offering value, appreciation, and timely information on volunteer opportunities at CAIN.
Develop and manage a thriving alumni network, keeping alumni connected to CAIN’s mission and engaged with opportunities for collaboration, mentorship, and storytelling.
Plan and coordinate community events (virtual and in-person) to strengthen volunteer and alumni engagement.
Beneficiary Communication & Support
Conduct regular check-ins with current students, alumni, parents, and grantees, offering support, updates, capturing feedback, and tracking progress.
Track and report alumni progress, identifying challenges and sharing relevant opportunities for education, employment, or mentorship.
Donor, Partner & Sponsor Relations
Provide consistent, personalized updates to donors, sponsors, and partners, celebrating milestones and transparently communicating challenges and impact.
Support fundraising efforts by cultivating strong, ongoing relationships with external stakeholders.
Internal Community & Staff Support
Foster a warm, collaborative, and unified working culture across the CAIN team.
Support staff across departments with tasks such as research, program implementation, monitoring and evaluation, fundraising, and community storytelling.
Social Media & Global Community Building
Collaborate closely with the Communications Manager to ensure CAIN’s social media reflects the warmth, energy, and impact of our community.
Coordinate with students, parents, alumni, volunteers, staff, and partners to co-create authentic content and share powerful stories that the Communications Manager can amplify online.
Infuse fun, warmth, and creativity into CAIN’s online presence by bringing fresh ideas and feedback from the community.
Help shape campaigns that make people across the world fall in love with CAIN—our people, our mission, and our impact—so they are inspired to give, partner, and advocate.
Stay attuned to community sentiment and social trends, providing insights that help the Communications Manager keep CAIN’s platforms engaging and relevant.
Requirements
A Bachelor’s degree from a recognized institution.
At least 2 years of experience in community management or a similar people-centered role (experience working with youth, volunteers, or donor engagement is an added advantage).
Excellent interpersonal skills with the ability to connect meaningfully with people across different ages, backgrounds, and cultures.
Strong written and verbal communication skills, including the ability to draft engaging emails, reports, and community stories.
A warm, friendly, and proactive personality—someone who naturally brings energy and positivity into every interaction.
Strong organizational and time-management skills, with the ability to juggle multiple relationships and tasks effectively.
Proven ability to craft compelling stories and create engaging content for newsletters and community-focused social media.
Event planning and coordination experience.
Good monitoring and evaluation skills, particularly in tracking program impact and engagement.
Tech-savvy and comfortable using communication and collaboration tools (e.g., WhatsApp, Zoom, Airtable, Google Workspace).
Willingness to work on Saturdays for events, community check-ins, and meetings.
Additional Competencies (Preferred)
Experience working in or with nonprofit organizations.
Familiarity with donor management tools or email marketing software.
