Collections Officer at LifeBank
LifeBank is a platform that makes blood available when and where it is needed in Nigeria to save lives. We mobilize blood donations, take inventory of all blood available in the country, and deliver blood in the right condition to the point of need.Responsibilities
Contact debtors to negotiate payment plans, settlements, or full payments.
Interact with customers, clients, or internal teams via phone, email, or in person.
Manage and update accounts, records, and databases.
Negotiate payment terms or settlements.
Resolve disputes, address customer concerns, and find solutions.
Maintain accurate records, reports, and documentation.
Adhere to regulatory requirements, laws, and company policies.
Meet or exceed collection targets, goals, and performance metrics.
Requirements
Strong verbal and written communication skills.
Effective negotiation and persuasion skills.
Ability to prioritize tasks, manage time, and maintain records.
Basic analytical skills to understand financial data and accounts.
Excellent customer service and problem-solving skills.
Ability to work collaboratively with internal teams.
Willingness to adapt to changing situations and priorities.
Experience Level:
At Least 2 years Experience in Debt collection
