Collections Leads at Wema Bank Plc
Wema Bank offers a range of retail and SME banking, corporate banking, treasury, trade services and financial advisory to its ever-expanding clients. In 2009, the Bank underwent a strategic repositioning exercise which culminated in a decision to operate as a commercial Bank with regional authorisation in South-South Nigeria, South-West Nigeria, Lagos and Abuja in 2011.
Operating a network of over 125 branches and service stations backed by a robust ICT platform across Nigeria, we are committed to long-term sustainability in our business whilst maintaining the highest standards of social responsibility, corporate governance and diversity in our operations.Lead and manage a team of collection specialists by providing direction, coaching, and fostering a positive work environment while driving strategies to improve debt recovery and efficiency. Oversee performance monitoring, resolve escalated issues, ensure compliance with policies and regulations, and collaborate cross-functionally to optimize collection processes.
JOB RESPONSIBILITIES
Team Leadership & Management:
Lead, motivate, and manage a team of collection specialists to meet performance targets.
Provide daily directions, supervision, and coaching on direct reports.
Foster a positive work environment and maintain open communication within the team.
Collection Strategy & Performance:
Develop and implement strategies to improve debt recovery rates and collection efficiency.
Monitor and analyze key performance indicators (KPIs) and generate daily, weekly, and monthly performance reports. Oversee the daily activities of the collections desk and ensure effective task allocation.
Problem-Solving & Escalation:
Act as a point of contact for difficult or escalated collection issues and provide solutions or guidance.
Investigate and resolve complex payment-related problems and disputes.
Compliance & Policy Adherence:
Ensure the team adheres to company policies, procedures, and relevant regulatory requirements.
Maintain accurate documentation of all collection activities.
Cross-Functional Collaboration:
Collaborate with other departments to optimize workflows and processes related to collections.
Qualification and Experience:
Bachelor's degree in Banking & Finance, Business Administration or any related field.
3 – 5 years of cognate experience.
Additional academic qualification is an added advantage.
Digitally Savvy
Superb interpersonal skills
Good communication skills
A commitment to excellent customer service
Strategic thinking and ability to analyze and solve problems quickly
Ability to work well with others and lead a team
