CMDB and 3PP Configuration Engineer at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clients leaving their mark on the world. Our experience and expertise enable companies to focus on their core objectives, expand their service offering and exceed their customer expectations.Responsibilities

Maintain and update configuration items (CIs) in the CMDB, ensuring accuracy, completeness, and traceability.
Define and enforce CI relationships, attributes, and lifecycle states.
Collaborate with service owners and infrastructure teams to validate and reconcile configuration data.
Manage configuration and integration of third-party software and services across environments.
Ensure third-party configurations align with internal standards and security policies.
Track and document dependencies, licenses, and support agreements for third-party products.
Ensure configuration practices comply with ITIL, ISO 27001, SOC 2, and other relevant standards.
Support internal and external audits by providing validated configuration data and documentation.
Monitor configuration drift and implement corrective actions.
Use tools like ServiceNow CMDB, BMC Remedy, or similar platforms for configuration management.
Automate configuration discovery and updates using scripts or integration tools (e.g., Ansible, Python, REST APIs).
Integrate CMDB with asset management, change management, and monitoring systems.
Work closely with IT operations, DevOps, security, and vendor management teams.
Provide support for incident and problem management by supplying accurate configuration data.
Participate in change advisory boards (CABs) and risk assessments.

Qualifications
Education & Certifications

4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
Information Technology Infrastructure Library (ITIL) Certification Foundation or Expert v3 / Managing Professional/Master (preferred).
ServiceNow Certified System Administrator.
HashiCorp Certified: Terraform Associate.
Red Hat Certified Specialist in Ansible Automation.
Python Institute – PCEP or PCAP.
Certified Information Systems Auditor (CISA).
BMC Remedy Administrator Certification (if applicable).
CompTIA Server+ or Linux+ (for infrastructure fundamentals).

Experience & Skills

4+ years of experience in configuration management, infrastructure engineering, or IT operations.
Strong experience with CMDB platforms (e.g., ServiceNow, BMC Remedy).
Familiarity with third-party software lifecycle and vendor management.
Proficiency in scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Terraform).
Familiarity with ITIL framework and service management principles.
Strong analytical and problem-solving abilities with attention to detail and accuracy.
Excellent communication and collaboration skills.
Ability to work in a fast-paced, high-compliance environment.
Entrepreneurial spirit, self-driven, and able to motivate a fast-paced team.
Experience working across diverse cultures and geographies; Pan-African multicultural experience is advantageous.
Knowledge of IT operations SLA management.