Client Service Manager at Beaconhill Smile Clinic Limited
Preventative, Orthodontic, Restorative & Cosmetic Dentistry for the Entire Family.
Everyone wants to have a smile they feel good about. At Beaconhill, our passion is creating the smile you were meant to have- one that is healthy, confident, and beautiful. Our goal is to understand your individual needs and desires, and to customize your care accordingly. We strive to create long-lasting relationships that are mutually fulfilling.
Our practice provides a full range of dental services for all ages using state-of-the-art technology for your comfort and confidence. Come experience the difference that the highly-trained professionals at Beaconhill can make in your dental visits.Key Responsibilities
Oversee and enhance the overall patient experience across all touch points.
Lead and train the customer service team to ensure high-quality service delivery.
Develop and implement strategies to improve customer engagement and retention.
Handle patient inquiries, feedback, and complaints professionally and efficiently.
Collaborate with other departments to ensure seamless service delivery.
Maintain accurate records of customer interactions and service improvements.
Requirements
Bachelor’s degree in Business Administration, Customer Service, or a related field.
Minimum of 3 years of experience in customer service, preferably in the healthcare or hospitality industry.
Strong leadership and people management skills.
Excellent communication and problem-solving abilities.
Proficiency in CRM software and Microsoft Office Suite.
A patient-centric mindset with a commitment to excellence.
