Case Management Officer at Hope and Rural Aid Foundation (HARAF)
Hope and Rural Aid Foundation (HARAF) is a humanitarian non – profit and non-governmental organization working since 2011 but was officially registered as an organization with the corporate affairs commission (CAC) of the federal government of Nigeria in 2016. Currently serving in the Northeast region of Nigeria.Key Responsibilities
Provide survivor-centered and confidential case management services in line with protection principles.
Conduct intake interviews and assessments to identify needs, risks, and appropriate interventions.
Develop, implement, and regularly review individualized case plans with clients.
Provide basic psychosocial support and emotional care to survivors and vulnerable individuals.
Ensure timely and appropriate referrals to health, legal, psychosocial, shelter, and livelihood services.
Maintain accurate, confidential, and up-to-date case files and documentation.
Coordinate with community structures, protection committees, and service providers to strengthen support networks.
Conduct follow-ups and case closures in line with standard operating procedures.
Participate in community awareness activities and protection monitoring as required.
Prepare timely activity reports while ensuring confidentiality and data protection.
Qualification/Professional Competencies
Bachelor’s degree in Social Work, Psychology, Sociology, Gender Studies, or a related field.
Minimum of 3–5 years’ experience in case management, protection, or GBV programming.
Experience working in humanitarian or emergency settings is an added advantage.
Knowledge of survivor-centered approach and case management guidelines.
Fluency in English and the ability to speak and understand local language(s).
Required Skills & Competencies
Strong understanding of protection principles and ethical standards.
Excellent interpersonal, communication, and counseling skills.
Ability to handle sensitive cases with empathy, confidentiality, and professionalism.
Strong documentation and reporting skills.
Ability to work with community structures and multidisciplinary teams.
Willingness to work in challenging field environments.
