Business and Procurement Manager at Vestates Limited

Vestates is a private limited liability real estate and property management company. It was established in 2013 (RC number 1102905) and was incorporated on 19 March, 2013. Its mission is to provide convenient and quality services to all our customers.

We provide complete real estate services which include the lease and sale of residential and commercial properties and long term property management. Vestates strives to make finding suitable properties for prospective tenants, home buyers and even commercial developers, easy and stress-free.

We aim to develop long term strategic relationships with all parties involved in the real estate process.

We have a vast network of client base and employ a team of highly skilled and trained staff, highly specialized in the search and negotiation of the best properties Abuja has to offer. Vestates will never compromise on quality or standards.Job Purpose

The Procurement & Operations Manager will oversee and lead the procurement, sales, and customer service teams to ensure a seamless supply of quality foodstuffs to restaurants, institutions, and individual customers.
This role combines strategic procurement management with leadership in sales growth and customer relationship management, ensuring operational efficiency and profitability.

Key Responsibilities
Leadership & Team Management:

Build, lead, and mentor a multidisciplinary team comprising procurement officers, sales executives, and customer service representatives.
Set clear performance objectives and monitor KPIs across procurement, sales, and customer service.
Foster a culture of accountability, teamwork, and continuous improvement.
Drive sales performance through pipeline management, conversion focus and close collaboration when marketing the product.
Improve customer experience: resolve root causes of complaints, boost satisfaction and reduce churn.
Escalate major commercial issues to senior management and lead cross-team responses.

Procurement & Sourcing:

Develop and execute procurement strategies to secure quality foodstuff at the best prices.
Identify, negotiate, and manage supplier relationships (farmers, wholesalers, distributors).
Monitor market trends and pricing to optimise purchasing decisions.
Ensure food safety standards and regulatory compliance are maintained.

Sales & Business Development:

Work with the sales team to drive revenue growth through acquisition and retention of clients (restaurants, hotels, caterers, and individuals).
Set sales targets, monitor performance, and implement strategies to exceed targets.
Explore new business opportunities and expand the company’s customer base.

Customer Service & Client Relations:

Oversee customer service operations to ensure excellent client experiences.
Ensure prompt resolution of customer complaints and issues.
Monitor customer feedback and use insights to improve service quality and product offerings.

Operational Efficiency & Reporting:

Streamline procurement, sales, and customer service processes for greater efficiency.
Oversee demand forecasting, inventory planning, and product availability.
Track and report on procurement savings, sales performance, and customer satisfaction.
Ensure alignment of all departmental activities with the company’s strategic objectives.

Qualifications & Experience

Bachelor’s Degree in Procurement, Business Administration, Supply Chain, Marketing, or a related field.
Professional certification (e.g., CIPS, CPSM, NIMN) is an added advantage.
3-5 years experience in procurement, supply chain, or operations management, with at least 3 years in a supervisory/managerial role.
Experience in food distribution, FMCG, or agriculture supply chain is highly desirable.
Strong leadership and people management skills.
Proven ability to manage cross-functional teams and deliver results.

Skills & Competencies:

Excellent leadership, coaching, and team-building skills.
Strong negotiation and supplier management abilities.
Business development and sales strategy expertise.
Exceptional customer service orientation.
Analytical, financial management, and reporting skills.
High level of integrity and result-oriented mindset.

Working Conditions:

Combination of office and field-based responsibilities.
Frequent engagement with suppliers, markets, and clients.
Occasional travel across different regions in Nigeria.