Branch Supervisor at Excel and Grace Consulting

EXCEL AND GRACE CONSULTING is a key player in financial & business consulting; providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.

EXCEL & GRACE is a wholly indigenous (Nigerian) and privately owned company registered as an enterprise in 2000 and incorporated in 2004 under the companies and allied matters decree of Nigeria, 1968.

With our core values which we constantly pursue to substantiate, we believe that our clients operate on a continuum of policies and procedures which constantly shape the outcome of their overall objective. This is why we don’t just take up a client and suggest according to perceived solutions; BUT rather we undertake a thorough study of who they are, their compositions and the environment they operate in before proffering a solution. We do this painstakingly, knowing that no two organizations are exactly the same even if they operate within the same industry or environment.

This is why in the last 10 years of our reasonable exposure in consulting, we have engaged professionalism and consistently maintain high standards in our operations. We have over time helped businesses explore opportunities, manage and sustain growth with good returns.Job Summary

The Branch Supervisor is responsible for overseeing the daily operations of the branch, ensuring compliance with financial regulations, maintaining high levels of customer service, and supporting staff performance.
This role acts as a liaison between the branch staff and upper management and ensures that branch goals are met efficiently and effectively.

Key Responsibilities

Supervise daily branch operations including cash management, account processing, and loan disbursements.
Ensure all financial and operational policies and procedures are followed.
Lead, train, and motivate branch staff to ensure high performance and productivity.
Conduct regular performance evaluations and provide coaching or disciplinary action when necessary.
Schedule and manage shifts to maintain optimal branch coverage.
Resolve customer complaints and issues in a timely and professional manner.
Support frontline staff in delivering excellent service.
Develop and maintain strong customer relationships to encourage repeat business and referrals.

Qualifications

Education: Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
Experience: Minimum 3 – 5 years of experience in a banking or financial services environment, with at least 1 year in a supervisory role.

Skills:

Strong leadership and team management abilities
Excellent communication and interpersonal skills
Analytical and problem-solving capabilities