Branch Manager at Class Suites Hotels & Apartments
Welcome to Class Suites Hotels & Apartments, a modern-style hotel chain with numerous locations in Lagos in close proximity to the Muritala Muhammed Airport (LOS) and Abuja, available lodgings placed in the heart of Ikeja, Ogudu, Ogba, Agege and Jabi metropolis.Responsibilities
Operations Management: Oversee daily operations of all departments, including the front desk, housekeeping, and food services, to ensure efficient and smooth functioning.
Staff Leadership: Recruit, train, and manage hotel staff, monitoring performance and motivating the team to provide exceptional customer service.
Financial Management: Manage budgets, forecast revenue, control expenditures, and prepare financial reports to ensure profitability and achieve financial goals.
Guest Relations: Ensure outstanding guest satisfaction by addressing complaints and concerns, and implementing strategies to enhance the customer experience.
Compliance & Maintenance: Ensure the hotel adheres to health, safety, and legal regulations, and supervise maintenance of property, supplies, and furnishings.
Marketing & Sales: Coordinate and implement marketing initiatives and promotional campaigns to attract guests, increase occupancy rates, and build customer relationships.
Requirements
Interested candidates should possess a B.Sc Degree with 3 – 5 years work experience.
Immediate Resumption.
