Customer Service Agent
We are seeking a motivated and results-oriented Dialing Agent to join our team. As a Dialing Agent, you will be responsible for providing exceptional service to customers, handling inquiries, and issues, and maintaining strong customer relationships. The ideal candidate has excellent communication skills, a high conversion rate, and the ability to work collaboratively with the team. You must be willing to work on a graveyard shift.
Offer: PHP 18,000 Base + PHP 6,000 KPI Bonus
Please take note that this is a two-month project only.
Key Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets.
Requirements
- Good to have at least 1 – 2 years of experience doing outbound calls in a BPO/high-volume environment, freshers are also welcome
- Must be open to graveyard shift/shifting schedules
- Preferably someone with experience in Customer Service, Voice based Support, very good communication skills, and good stability.
- Should not be jumping jobs.
- Must have a laptop or desktop which meets the minimum qualifications:
- Processor: Core i5 or higher
- RAM – 8GB or higher
- Bandwidth Requirements Minimum: Download Speed: at least 10 Mbps, and Upload Speed: at least 10 Mbps
- A quiet, private place in your home where you can work without background.
Benefits:
- Work from home
- Access to diverse projects
- Opportunities for professional growth
- Collaboration with diverse teams
- No commute time
- No dress code (unless there’s a meeting!)
- Eco-friendly work lifestyle
- Exposure to a multicultural team
- Potential for long-term engagement
- Improved work-life balance
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com. #LI-NY1
