Waitstaff at Voltaire Lifestyle Services Limited
We cater to that select leading and experienced woman looking to establish bonds for impact in her life and in her business. For this, we provide a Safe space which enables business connections, partnerships, and collaborations. GAIA AFRICA is more than a business club for women – It is an organizing principle for female empowerment and leadership which is the bedrock for sustainability of any social economy. GAIA AFRICA provides access to a diverse network of Africa’s top professional and businesswomen. We encourage & facilitate connections & create exposure for Members with our national and international collaborators.
Job Purpose
The Waitstaff is responsible for delivering exceptional dining service, ensuring guests in the restaurant, private clubhouse, and event function rooms enjoy a positive and memorable experience.
This role requires a keen understanding of menu items, attention to detail in service, and a commitment to upholding the hospitality standards of the company.
Key Responsibilities
Guest Service Excellence
Greet guests warmly, present menus, and provide information on daily specials, dietary options, and beverage pairings.
Take and relay accurate food and beverage orders to the kitchen and bar.
Serve food and beverages promptly and courteously, ensuring all guest requests are met in a timely
manner.
Order Accuracy and Timeliness:
Check orders before delivering them to guests to ensure accuracy in terms of items, presentation, and temperature.
Coordinate with kitchen and bar staff to expedite orders during peak times and events.
Event and Private Clubhouse Service:
Assist in setting up and managing food and beverage service during events, ensuring smooth operations and prompt response to guest needs.
Maintain a high level of attentiveness and service in the private business clubhouse, catering to members’ preferences and special requests.
Table and Area Maintenance:
Ensure tables, seating areas, and service stations are clean, organized, and stocked with necessary supplies.
Clear and reset tables promptly for a smooth dining flow and efficient table turnover.
Team Support and Communication:
Communicate effectively with kitchen staff, head waiters, and management to ensure smooth service.
Support colleagues by assisting with other duties during peak times, ensuring team collaboration and operational efficiency.
Compliance with Health and Safety Standards
Follow food safety and hygiene standards, ensuring all food handling and service practices meet regulatory requirements.
Adhere to company policies on guest interactions, presentation, and personal conduct.
Key Performance Indicators (KPIs)
Order Accuracy Rate: Percentage of orders delivered without errors.
Guest Satisfaction Score: Average guest feedback score on service experience.
Table Turnover Time: Average time taken to clear and reset tables after guests leave.
Response Time to Guest Requests: Average time taken to respond to guest requests or inquiries.
Adherence to Hygiene and Safety Standards: Percentage compliance with health and safety protocols during audits.
Objectives and Key Results (OKRs)
Objective: Deliver Exceptional Guest Service:
Key Result 1: Achieve a guest satisfaction rating of 90%+ across all dining areas.
Key Result 2: Maintain an order accuracy rate of 98%+.
Key Result 3: Reduce average response time to guest requests to under 2 minutes.
Objective: Improve Efficiency in Service and Table Turnover:
Key Result 1: Decrease table turnover time by 10% over the next quarter.
Key Result 2: Participate in monthly service training sessions with 100% attendance.
Key Result 3: Ensure a 95% compliance rate with hygiene and safety audits.
Requirements
Interested candidates should possess relevant qualifications with 2 – 5 years experience
Required Competencies:
Communication Skills: Ability to engage professionally and warmly with guests, relay orders accurately, and coordinate effectively with team members.
Attention to Detail: Ensures accuracy in order-taking and service delivery.
Customer Service Orientation: A strong commitment to creating a welcoming and enjoyable guest experience.
Time Management: Ability to handle multiple tasks efficiently in a fast-paced environment.
Knowledge of Food & Beverage Service: Familiarity with menu items, dietary options, and serving standards.
Teamwork: Ability to work well within a team, supporting colleagues and contributing to a positive work environment.
Performance Indicators:
Guest Feedback and Repeat Business:High frequency of positive guest feedback and requests for the same server by returning guests.
Service Efficiency:Ability to handle peak times effectively without compromising service quality or guest satisfaction.
Order and Service Accuracy:Low error rate in order-taking and delivery, with a high level of attention to guest preferences and requests.
Team Collaboration:Positive feedback from colleagues and supervisors on teamwork, flexibility, and support during service.
Compliance with Safety and Hygiene:Demonstrated adherence to health and safety standards, maintaining a clean and safe dining environment for guests.
