Customer Experience Representative at Uni-Medical Healthcare Ltd Nigeria

We are Uni-medical Healthcare Ltd Nigeria, a subsidiary of Unigloves Singapore, owned by UG Healthcare cooperation.
Unigloves is one of the largest manufacturers of disposable products for the dental, medical, nursing, hospital sectors and for the industry. Our manufacturing company is N. S. UNI- Gloves in Malaysia.
We have marketing offices in over 10 countries in the world including Nigeria, Singapore, UK, USA, Germany, China, Brazil, Australia, Canada and Japan. We supply a wide range of cross infection control products. We make and supply over 1.3 billion gloves annually to medical professionals, as well as specialists in the food, automotive, janitorial and care sectors.
The company’s Head Office is located at Plot B2, Block 73f. Alakoso Avenue, Amuwo Odofin Industrial Estate, Lagos with marketing offices in Abuja, Asaba, and Enugu.Purpose of the Role

As Customer Experience Representative, you will be responsible for providing helpful information to customers, answering questions, and responding to complaints/queries made by all customers.
You will work closely with all departments relating to customers’ needs to ensure customer satisfaction.

Key Responsibilities

Confirm sales orders on Odoo.
Keep records of customers interactions and transactions.
Maintain customer databases, manage administration.
Customer queries- Investigating delivery failures i.e. lost and damaged consignments.
Customer satisfaction survey – implementation and maintenance.
Tracking customer experiences across online and offline channels.
Managing correspondence.
Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
Analysing customer feedback on product ranges and new releases, as well as preparing reports.
Evaluating after-sales support services to facilitate improvements.
Documenting processes and logging technical issues, as well as customer and complaints.
Keeping informed of industry trends and new CRM technologies.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Developing feedback surveys.
Thinking of ways to show appreciation to loyal clients.
Other methods to improve and maintain the overall brand experience.
Support CER task within Port-Harcourt and other location where required.
Track orders with procurement and communicate effectively to internal stakeholders.

Requirements

Educational Qualification: B.Sc / B.A / HND in Marketing, Communication, Advertising, Business Management or other Business related filed.
Experience: 2 – 3 years experience as Customer Experience Representative or Sales Support Role.
The desired candidate is required to be familiar with medical consumables, equipment etc.

Skills, ability & knowledge:

Problem solving
Patience
Persuasion
Ability to use positive language.
Listening skills.