Customer Service Representative (Restaurant) at Ascentech Services Limited
Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.Key Responsibilities
Communicate with customers via apps, chat, or phone in clear, professional English.
Take and confirm customer orders, ensuring accuracy and clarity.
Enter and update orders into the system for the kitchen and dispatch teams.
Handle customer inquiries, complaints, and requests politely and efficiently.
Provide updates on order status or delays to customers.
Maintain proper records of customer interactions and orders.
Work closely with the kitchen, dispatchers, and trackers to ensure smooth service flow.
Requirements
Strong English communication skills (spoken and written).
Previous customer service or call centre experience is an advantage.
Ability to multitask and remain calm under pressure.
Comfortable using a laptop, communication apps, chat systems, and smartphones.
