Research Lead – Customer Insights at M-KOPA
M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go PayGo solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
What You Need
The Research Lead will run user research from start to finish, based in Nigeria and supporting all M-KOPA markets, to generate clear insights that guide product and experience decisions.
Required Experience:
Strong qualitative research methodologies, research design, and UXR data reporting with at least 2 years experience in User Experience Research
Expertise in conducting in-depth interviews and usability testing
Experience designing robust research studies with clear methodologies and sampling strategies
Proven ability to transform raw research data into strategic recommendations
Why This Role Matters to You
This role offers a unique opportunity to develop advanced research skills across multiple African markets, working with rich customer data and building strategic relationships with product leaders and executives.
You'll contribute to shaping research practices, collaborate with team members to elevate research standards, and see insights translate into real-world impact.
If you're passionate about using research to drive meaningful change in emerging markets while advancing your career in a fast-growing fintech company, this role provides the perfect platform to deepen your research expertise and make your mark on both customer experience and business strategy.
