Customer Service Executive at Bemil Nigeria Limited

Bemil Nigeria Limited is a wholly indigenous company which has been at the forefront of providing Security Management, Cash-In-Transit / Valuable Protection and Security Consultancy & Training since its inception in 1978.

BNL has been servicing the critical service needs of sectors where security and safety concerns are paramount. We provide client-specific solutions and strive to grow our business with clients; creating value through long term partnerships, synergies and continuous improvement in service delivery.

Our Vision
Our vision is to be the definition of excellence in Africa’s security industry.

Our Mission
Our Mission is to create a world class infrastructure for security in Nigeria by having a platform that is highly organized and thoroughly managed through the engagement of human resource and information technology.

We will continually research and innovate in these areas to bring quality services that will meet and exceed our customers’ needs.Job Summary

As the Customer Service Executive at Bemil Nigeria, you will be responsible for handling clients who have complaints, orders, or require information about services purchased from the organization.
Your strategic vision and expertise will play a critical role in providing solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

Roles and Responsibilities

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Provide customers with accurate, valid and complete information by using the right methods/tools.
Take the extra mile to engage customers
Build sustainable relationships and trust with customer accounts through open and interactive communication
Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
Carry out customer satisfaction survey.
Maintain comprehensive database.
Ensure accurate records of reports, comments, complaints, transactions, interactions and record details of account taken.
Analyze and document loss of clients to mitigate against future loss.
Physical visitations to clients locations, for random or schedule checks.
Assess guards during visitations to check if they are in line with company expectations.

Qualifications and Requirements

Candidates should posses a B.Sc, HND in Business Administration, Marketing, or a related field. A Master's degree is a plus.
Must have 2 – 4 years work experience
Candidate must be a female.
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.