Capability Development Partner at Appzone Limited

AppZone is a response to the growing need in emerging markets for financial services accessibility to the masses. The company was formed with a genuine belief in Africa’s latent ability to support the home grown production and delivery of world class IT Software for the enhancement of key sectors of the budding economy. AppZone started off primarily as a developer of custom e-Banking and payment software for leading commercial Banks in Nigeria. In less than 3 years, AppZone had accumulated a remarkable asset-base of e-payment software products and intellectual property. In a bid to extend existing payment solutions to smaller scale Financial institutions, AppZone observed the absolute dearth of basic IT infrastructure and commenced a 2 year project to develop a world class yet affordable core Banking platform for Microfinance Banks (MFBs) and other small scale retail financial institutions. The culmination of this project saw AppZone in full ownership of an entire integrated suite of IT infrastructure required for the effective functioning of any modern retail Bank. Today AppZone has consolidated these platforms into a shared and entirely managed Banking and payment automation IT infrastructure under the brand BankOne. AppZone was incorporated in July 2006 as Price and Networks Limited and commenced full operations in June 2008 with a knife edged focus on creating a world class organization and defacto provider of IT software for the financial services industry. The young, dynamic and driven co-founders of AppZone decided to bring together their wealth of technical, administrative and entrepreneurial experience as well as key leadership competences to create a winning team comprising the best in brains and character. The end point being to transform the financial services industry in Africa and emerging markets around the globe thereby creating immense value for the respective economies and facilitating their overall growth and development.

Coordinate and administer diverse training programs, workshops, and learning initiatives.
Effectively manage stakeholder relationships to understand their learning needs and align training programs accordingly.
Leverage stakeholder insights to enhance the relevance and impact of training initiatives.
Build and maintain strong relationships with internal and external stakeholders.
Conduct regular needs assessments to identify stakeholder requirements and expectations.
Communicate effectively with stakeholders to ensure alignment between learning initiatives and organizational goals.
Implement knowledge management strategies, ensuring alignment with organizational objectives.
Collaborate with stakeholders to capture, organize, and disseminate information effectively.
Utilize stakeholder feedback to continuously improve knowledge management processes.
Craft engaging communications to promote learning initiatives and garner stakeholder support.
Support the administration of learning management systems (LMS) and other learning technologies.
Collaborate with IT teams and vendors to troubleshoot technical issues and ensure seamless functionality.
Explore innovative learning technologies and tools to enhance the overall learning experience.
Analyze learning data using tools like Microsoft Excel to derive actionable insights.
Prepare and present reports to stakeholders, demonstrating the impact of training programs.
Utilize graphic design tools (e.g., Adobe Creative Suite, Corel Draw, Canva) to create visually engaging training materials.
Leverage innovative e-learning authoring tools (e.g., Articulate 360, Adobe Captivate, Camtasia, Synthesia) to design interactive, learner-centered training experiences that enhance knowledge retention and engagement.
Develop and maintain a centralized knowledge repository, ensuring accuracy, accessibility, and relevance.
Curate and update knowledge articles, FAQs, process documentation, and best practices.
Collaborate with teams to capture tacit knowledge and convert it into structured resources.
Implement knowledge-sharing tools, platforms, and processes that promote organizational learning.
Monitor knowledge usage and provide insights to improve content effectiveness.

Requirements

Bachelor's degree in Education, Business, Human Resources, Psychology, or a related field.
Minimum of 3 years' experience as a Learning and Development and/or Capability Development Specialist with strong evidence of ongoing relevant experience and continuous professional development.
Proven experience in knowledge management, learning/training administration, and instructional design. 
Familiarity with learning management systems (LMS) and proficiency in Microsoft Office and e-learning authoring tools.
Skills in graphic design and video editing and learning content development.
Strong organizational, communication, and stakeholder management skills.