Client Relationship Specialist at Basik360 Energy Ltd Agency – Client Relationship Specialist

Position Overview

The Client Relations Specialist is responsible for building, maintaining, and strengthening strong, long-term relationships with clients. This role serves as the primary point of contact for clients, ensuring their needs are understood, addressed, and met in a professional and timely manner. The specialist works to enhance client satisfaction, loyalty, and retention while supporting the company’s overall growth and reputation.

Key Responsibilities

Serve as the main liaison between the company and its clients, providing prompt support and communication.
Build and maintain long-term client relationships through trust, responsiveness, and proactive engagement.
Understand client needs, concerns, and goals, and collaborate with internal teams to provide tailored solutions.
Manage client accounts by ensuring timely follow-ups, feedback collection, and issue resolution.
Maintain accurate client records, track interactions, and monitor satisfaction levels using CRM systems.
Prepare reports and updates on client account status, opportunities, and potential risks.
Educate clients about products, services, policies, and company updates.
Anticipate client needs and recommend additional services that align with their business objectives.
Resolve complaints and conflicts quickly and effectively, maintaining a positive company image.
Assist in developing strategies to improve client experience and strengthen business relationships.

Qualifications and Skills

Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
Proven experience in client relations, customer service, account management, or a similar role.
Strong interpersonal and communication skills (verbal and written).
Excellent problem-solving and conflict resolution abilities.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in Microsoft Office Suite and CRM tools.
High level of professionalism, patience, and empathy.

Key Competencies

Relationship-building and networking skills
Active listening and emotional intelligence
Negotiation and persuasion
Attention to detail and accuracy
Customer-centric mindset
Team collaboration and adaptability
Performance Indicators
Client satisfaction and retention rates
Response and resolution time to client inquiries/complaints
Growth in client accounts and service adoption
Quality and accuracy of client documentation and reports.