Customer Service Intern at Feegor Inc
Feegor is an innovative B2B e-commerce company that enables retailers discover, connect, and source goods directly from manufacturers and major wholesalers nationwide. We are the technology backbone that ensures easy, trusted and efficient transactions in Nigeriaâs Informal retail sector.Job Summary
The customer service intern will play a crucial role in assisting the provision of exceptional service to our customers. The intern will support the customer service team with managing customer inquiries, providing product information and ensuring a seamless sales experience.
Job Responsibilities
Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
Assisting customers with product selection, and order placement.
Collaborating with the team to ensure customer needs are met and expectations are exceeded.
Gathering and analyzing customer feedback to help improve our services and processes.
Supporting the team in maintaining accurate records of customer interactions.
Qualifications
A degree in Business Administration, Communications, or a related field.
Strong verbal and written communication skills.
Ability to work well in a team and fast-paced environment.
Familiarity with CRM tools.
Proficient with Google suites.
Detail-oriented with strong organizational skills.
A positive attitude and a willingness to learn.
