Branch Manager – Retail at Smart Partners

Smart Partners was founded by Tijani Iyemifokhae , a graduate of Industrial Chemistry, University of Benin with MBA (Human Resources) Lagos State University Ojo. He has more than a decade work experiences that span across some leading law firms as Practice Development Manager.
At Fine and Country International (West Africa) he was the Head of Operations and Strategy. For the years spent at Fine and Country, he developed; Sales, Marketing, HR Structures and Policies, Business model and Operational Processes. Mr. Iyemifokhae has attended series of local (Lagos Business School) and International trainings. He is a talented Strategist with multitasking abilities.Job Overview

The Branch Manager (retail) is responsible for overseeing the overall performance and operations of the branch, ensuring profitability, operational efficiency, customer satisfaction, and compliance with organizational standards and regulatory requirements.
This role involves leading and motivating staff, managing resources, driving business growth, and maintaining strong relationships with customers and stakeholders.

Key Responsibilities
Business Growth & Revenue:

Develop and implement branch sales and business development strategies.
Identify new business opportunities to expand the customer base.

Operations Management:

Oversee daily branch operations, ensuring efficiency and adherence to policies.
Monitor financial performance, budgets, and cost controls.
Ensure accurate and timely reporting of branch performance.

Customer Service:

Promote a customer-centric culture within the branch.
Handle escalated customer issues and ensure quick resolution.
Maintain strong relationships with key clients.

Team Leadership:

Develop branch staff.
Set clear performance goals and conduct regular appraisals.
Foster teamwork, motivation, and continuous learning.

Compliance & Risk Management:

Ensure branch operations comply with company policies and industry regulations.
Monitor risk exposure and implement controls to safeguard assets.
Ensure timely audits and proper documentation.

Requirements

Bachelor’s degree in Business Administration, Finance, Management, or related field (Master’s degree is an advantage).
Minimum of 6–8 years of relevant experience, with at least 3 years in a supervisory or managerial role.
Proven track record in business development, operations management, and people leadership.
Strong financial acumen and ability to analyze performance data.

Competencies & Skills:

Leadership and team management skills.
Excellent communication, negotiation, and interpersonal skills.
Strong customer service orientation.
Problem-solving and decision-making ability.
High level of integrity, professionalism, and accountability.
Proficiency in MS Office and relevant business management tools.