Store Support Officer at Food Concepts Plc

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

The journey began with our pioneering of the food court concept in Nigeria – a new and exciting offering for the local market. At the same time, we also imported well-developed QSR (Quick Service Restaurant) brands from South Africa. Since this time we have concentrated on developing our own brands, which already occupy prime market positions. Chicken Republic, as our flagship brand, is a classic success story.

Since launching in 2004, Chicken Republic has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

Our multifaceted business also comprises an Operational Division, Central Kitchen Unit and Supply Chain Division.Job Purpose

To ensure co-ordination and execution of store administrative tasks including but not limited to accounting i.e. P n l report, daily stock management report, GP report, reports from FP and A, Inventory, support office and other clerical roles in restaurant operation.

Core Responsibilities and Key Result Areas
Key Duties and Responsibilities:
 Store Financial:

Managing store documentations and transmitting same to Head Office.
Posting of invoices and all other inter- stores transfers to the system (ERP)
Confirm that Banking and DSA (Daily Sales Analysis) is carried out by Store Manager
Managing weekly petty cash and float.
Assist in the computation of monthly GP report.
Collaborate with Finance Department and initiate timely preparation of Management report (such as P n L report).
Supervise stock movement from receipts to its utilization and ensure accuracy and completeness.
Participate in the monthly stock take exercise.
Follow up with external vendors and government agencies on matters affecting the stores.

Operations Reporting:

Ensure daily Stock receiving, Stock control and update of all stock record
Daily Stock Variance Report and weekly stock report – documentation and update
Weekly ordering and stock requisition
Update all entry on the Company ERP system. Ensure correctness and accuracy of data entry into the system

General Store Administration:

Collating Recruitment documentation, leave request etc and send to HR for verification
Maintaining Store Notice Board I.e. important contact details such as store hospital, staff meal roaster, Police contact, Deloitte Tip-Off are on the board
Waste collection bills submitted in the stores
Hand over of the cheques to vendors as cheques are sometimes left in the store undelivered to Vendors
Routinely check the register of the Security guards and their appearances
Follow ups with Restaurant Manager/Store Manager on all regulatory and non-compliance issues  (internal and external) to ensure resolutions based on action plan
Any other related Admin and/or clerical duties that may be assigned from time to time

Key Performance Indicators

Achieve daily stock movement, P n L report as planned
Turnaround time to posting Transactions on SAP
Weekly ordering and stock forecasting
Achieve timeline for administrative functions
Timeliness and Accuracy of periodic report

Requirements
Educational Requirements:

A minimum of a Bachelor’s degree in Accounting, Finance or its equivalent.
Experience in Food and beverage service is an added advantage

Professional Requirements:

Membership of the Hospitality Professional Certification – HORECAB, or any other relevant hospitality certification will be an added advantage

Experience Requirements:

Minimum of 2 years’ experience in similar role

Knowledge Requirements:

Strong knowledge of Inventory Management in Food and beverage service company
Knowledge of business and management principles involved in s resource allocation.
Strong proficiency in MS i.e. use of Excel, Power Point and Word etc
Timeliness in updating stock records and other documentation in store
Timeliness in accuracy of invoice entry, GP and P n L Report
Responsiveness of internal and external clients request.

Decision Expectations

Ensure best customer services – effectively coordinating the activities between the back and front house in delivering superior quality or customer service
Manage inventory, ERP and documentations such as invoices in stores
Manage operational periodic reporting such as GP, daily stock movement, P n L reports etc.
Manage budget and keep cost under control