Manager: DevOps Engineering​ at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clients leaving their mark on the world. Our experience and expertise enable companies to focus on their core objectives, expand their service offering and exceed their customer expectations.Responsibilities
Strategy Development and Implementation

Execute the Fintech DevOps and Environment Strategy in alignment with broader business objectives and the Fintech platform roadmap.
Translate high-level goals into actionable initiatives for Production & Non-Production environments, automation, tooling, and platform resilience.
Ensure the delivery and evolution of infrastructure-as-code, GitOps, observability, and deployment processes that support high availability, scalability, and performance.
Drive adoption of modern DevOps practices and secure software delivery approaches across business units and engineering teams.
Contribute to the DevOps & Engineering strategic roadmap, ensuring alignment with Group Finco and MTN Group digital transformation initiatives.
Establish governance and performance metrics to track strategy execution, report progress, identify gaps, and adjust plans in response to internal and external shifts.

Operational Delivery

Define and execute CI/CD strategies, ensuring frequent and reliable software releases.
Design and maintain automated deployment pipelines and infrastructure-as-code (IaC) using Kubernetes, Docker, Bicep, and Terraform.
Collaborate across teams to manage infrastructure needs in both cloud and on-prem environments.
Ensure robust monitoring, alerting, and incident response to maintain system performance and availability.
Enforce DevSecOps practices including vulnerability management, access control, and compliance.
Oversee environment provisioning and release readiness for production and non-production.
Lead troubleshooting, root cause analysis, and continuous performance tuning.
Support system upgrades, patching, and technical testing (e.g., stress/load tests).
Drive process improvements, cost optimizations, and DevOps maturity.
Promote a culture of continuous learning, innovation, and cross-functional collaboration.

Governance, Tactical Execution & Performance Management

Participate in strategic and operational meetings, providing input and facilitating decision-making for tactical changes and internal initiatives.
Review and contribute to internal/global projects, target setting, and budget planning aligned with sub-functional strategy.
Manage and resolve critical escalations, consulting stakeholders and escalating high-impact issues as necessary.
Monitor team and vendor performance against KPIs and SLAs, driving corrective actions and continuous improvement.
Oversee functional and project budgets, ensuring alignment with business objectives and cost control measures.
Track and report on progress, risks, and outcomes periodically and on demand using defined metrics and governance standards.

Qualifications
Education & Certifications

Bachelor’s degree in Engineering, Computer Science, IT, or Electronics & Communication (4 years).
Relevant certifications such as Certified Kubernetes Administrator (CKA), Microsoft Certified: Azure DevOps Engineer Expert, Alibaba Cloud DevOps Engineer, OpenShift Administrator Certification, vStack Platform Operations or Administration.

Experience

Proven experience as a DevOps engineer or similar role, with strong understanding of software development and operations principles; 4 –5 years in technical architecture, application development, or operations.
Experience with public and private cloud platforms (Azure, Alibaba, vStack, Apsara, OpenShift) is a plus.
Proficiency in infrastructure automation tools such as Bicep and Terraform.
Experience with containerization technologies such as Docker and orchestration tools like Kubernetes.
Experience with microservices architecture and serverless computing.
Experience with Azure DevOps CI/CD or similar tools, infrastructure automation, monitoring systems, and incident management.
Previous experience in Agile/Scrum environments.
Experience in a Fintech or financial services environment preferred.
Worked across diverse cultures and geographies; Pan Africa multi-cultural experience is advantageous.

Functional Knowledge

Strong scripting and automation skills using Bash, Python, and PowerShell to support infrastructure provisioning, configuration, and troubleshooting.
Hands-on experience with CI/CD tooling such as Azure DevOps, GitLab CI/CD, Alibaba Cloud DevOps, and pipeline automation in Kubernetes-native and hybrid environments.
Deep understanding of cloud-native infrastructure and infrastructure-as-code (IaC) using Terraform, Bicep, or Ansible across Azure, Alibaba Private and Public Cloud, vStack, and OpenShift.
Solid knowledge of networking, firewalls, DNS, and security best practices across hybrid environments.
Expertise in containerization and orchestration using Kubernetes, OpenShift, and Helm, focusing on multi-OpCo platform delivery.
Experience in observability and monitoring using Grafana, Prometheus, Loki, Azure Monitor, and Alibaba Cloud SLS.
Proficient in platform environment design, automation of provisioning workflows, and lifecycle management of dev/test/prod environments.
Integration of cloud-native services (APIM, Key Vault, Event Grid, Service Bus) into scalable application delivery.
Familiarity with modern identity and access management, including Azure AD, RBAC, and Zero Trust principles.
Solid understanding of incident, change, and problem management within CI/CD and DevSecOps practices.
Experience supporting platform adoption by application teams through reusable templates, guardrails, and automation.

Core Skills

Strategic Thinking – align platform evolution with Group and OpCo priorities.
Analytical Mindset – interpret platform metrics and telemetry to drive improvements.
Digital and Agile Delivery – apply agile practices to infrastructure delivery and DevOps maturity.
Decision Making – make tactical and strategic decisions under constraints.
Project Leadership – drive cross-functional platform initiatives to successful delivery.
People Enablement – support team growth through coaching, collaboration, and knowledge sharing.
Executive Communication – translate technical updates into business impact for stakeholders.

Behavioral Qualities

Operationally focused – balance engineering innovation with platform stability and uptime.
Detail-oriented – ensure compliance, consistency, and reliability in configurations and deployments.
Results-driven – deliver tangible outcomes through automation and standardization.
Proactive and accountable – anticipate issues and resolve them before impact.
Collaborative – work closely with Dev, Ops, Security, and external vendors in a multi-OpCo setup.
Organized and adaptable – manage multiple initiatives across cloud and on-prem simultaneously.