Team Lead, TB Products Development – Transaction Banking at First Bank

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner.

The Bank has been named “The Best Bank Brand in Nigeria” four times in a row – 2011, 2012, 2013, 2014 – by the globally renowned “The Banker Magazine” of the Financial Times Group; and “Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. FirstBank’s brand purpose is to always put its customers, partners and all stakeholders at the heart of its business, even as it is poised to standardise customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision “To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate “gold standard” of value and excellence. This commitment is anchored on FirstBank’s inherent values of passion, partnership and people, to position our customers first in every respect.Duties & Responsibilites

Provide overall guidance, strategy and direction in the execution of the team’s product development & management functions and activities.
Coordinate the team’s Transaction Banking product development initiatives namely product envisioning, development enhancement and deployment to customers.
Conduct periodic product reviews on Transaction Banking products to remain competitive and provide best-in-class solutions to customers bank-wide.
Coordinate the management of Escrow accounts bankwide
Oversee the team’s activities, ensure minimal customer (internal/external) complaints/issues and ensure prompt resolution by relevant stakeholders
Manage relationship with regulatory bodies, billers, mandate owners (such as FIRS etc) in collaboration with the relationship teams and TB TSS (where applicable).
Initiate strategic alliances with service providers and review of Transaction Banking offering to all customers of the bank.
Provide coaching and mentoring to team members
Ensure prompt rendition of team’s performance and activity reports to Head TB Products Development.
Oversee Transaction Banking (collections/ePayment/Liquidity Mgt/Trade.) transactions processing in all business locations bank-wide to ensure RMs, tellers and processors comply with relevant guidelines and service level agreements with billers, regulatory bodies and mandate owners.
Coordinate and ensure the provision of product training, awareness and presentation sessions for staff, customers and prospects.
Identify new opportunities for Transaction Banking business growth and improvement and advise TSS teams and Business Units.
Provide management information on Cash Management and Trade industry behavior & trends and competitor intelligence to guide marketing strategies/approaches by the sales workforce of the bank.
Responsible for the overall delivery of Transaction Banking (collections/ePayment/Liquidity Mgt./Trade) products targets (turnover and revenue) and other KPI parameters for the team.
As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
Implement relevant controls to ensure products are delivered with minimal regulatory infractions

Job Requirements
Education:

Minimum Education:  First Degree in any related discipline. MBA or advance degree equivalent in Business Administration, Finance or related field is an added advantage 

Experience:

5+ years of banking experience overall  (with at least  3 years of experience in Transaction Banking Solutions deployment).