Client Service Executive at VIS Ideal Concept Limited
VIS Ideal Concept Limited is a dynamic and fast-growing player in the real estate, property development, and facility management space.Job Summary
As we scale our operations, we are seeking a seasoned and detail-oriented Client Service Executiveto lead our operations with integrity, accuracy, and strategic insight.
Responsibilities
Understanding client needs and offering solutions and support
Communicating and coordinating with internal departments to ensure client needs are fulfilled effectively
Answering client inquiries and providing appropriate solutions or responses
Maintaining a high level of professionalism with clients and working to establish a positive rapport.
Tracking and maintaining records of client interactions, transactions, comments, and complaints
Generating sales leads that develop into new customers
Identifying and assessing clients’ needs to achieve satisfaction
Collecting and analyzing client feedback to improve services
Developing and managing client portfolios
Maintaining updated knowledge of company products and services
Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
