Admin / Customer Service Personnel at Lily Hospitals Limited
Lily Hospitals is a multi-specialty private hospital. We offer world-class services in key areas of healthcare including fertility treatment, cardiology, urology, ophthalmology and pediatrics.
Collectively, our hospitals offer a range of diagnostic services including: Magnetic Resonance Scanners (MRI), Advanced Ultrasound Scanners, 4 Slice CT scanner, Digital Conventional Radiology, Endoscopy, Screening Mammography, Advanced Vision Screening, Cardiac imaging and Pathology Services.
Since we were established in 1984, Lily Hospitals have grown in both size and scope of services offered. We are passionate about achieving our vision to become one of the foremost healthcare groups in Nigeria by 2020 by continuously improving care and governance to provide a growing number of Nigerians with high quality and affordable private hospital care.Description
As we expand, we are seeking a dynamic and highly organized Admin/Customer Service Personnel to support our operations and enhance our customer experience.
Key Responsibilities
Serve as the first point of contact for client inquiries via phone, email, and in person.
Provide excellent customer service by addressing queries, resolving complaints, and ensuring client satisfaction.
Manage office administration tasks including record keeping, scheduling, and correspondence.
Coordinate meetings, prepare reports, and maintain an organized filing system.
Support the software development team with day-to-day operational and administrative needs.
Assist in tracking customer feedback to improve products and services.
Requirements
Minimum of OND/HND/B.Sc in Business Administration, Management, or related fields.
Proven experience in administration and/or customer service roles is an added advantage.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
Ability to work well in a fast-paced, tech-driven environment.
